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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ abc@xyz.com ~ (xxx-xxx-xxxx
career objective
results-driven credit analyst eager to contribute outstanding client relations, risk management, and problem solving skills toward supporting a successful organization in enhancing performance
profile
apply depth of knowledge regarding the lending industry and exceptional interpersonal relations skills toward analyzing credit, structuring appropriate loan terms, and arranging work-out plans
contribute to process improvement initiatives by actively seeking ways to enhance internal service and delivery systems; proactive team player equally effective in independent and collaborative environments
dynamic communication, presentation, negotiation, and relationship management skills
sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook)
~ key achievements ~
accurately process an average of 500 loan applications per month
played an integral role in achieving 2009 departmental goal of 110 million loans by personally funding 27 million auto loans
developed and implemented standard operating procedures for indirect lending department and online bill pay
education
m.a. in business and organizational security management webster university, el paso, tx to be conferred october 2010
- recipient, mortgage bankers association scholarship
b.a. in criminal justice administration, park university, el paso, tx 2007
associate s degree in liberal arts, el paso community college, el paso, tx 2006
~ professional development ~
recognizing emerging fraudulent practices ~ information security and the credit union ~ protecting members identities ~ foundations of leadership ~ time management ~ ethics and trust ~ internship, el paso police department/records division
professional experience
first light federal credit union, el paso, tx 2001 c present
indirect lending specialist (1/07 c present)
- in recognition of outstanding performance, steadily progressed within the credit union to attain current position responsible for credit analysis functions, including reviewing, processing, and evaluating auto loan applications
- diligently examine all paperwork to ensure completeness, accuracy, and compliance with all regulatory guidelines and corporate policies; liaise with dealerships to quickly resolve any issues
- calculate loan terms, finance charges, and insurance for proper disclosure on promissory notes; rocess payoffs, refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes
- actively participate in credit union-sponsored community activities, including race for the cure, fisher house fundraiser, and amigo airshow
express loan officer (4/06 c 1/07)
- accurately and efficiently reviewed, processed, and approved or denied consumer loan applications; additionally provided branch support via the loan queue
- worked closely with clients via phone, email, fax, and mail; conducted phone interviews with applicants
senior e-branch representative (6/03 c 4/06)
- proficiently processed loan applications received through online banking and opened new client accounts, recommended additional products and services, processed wire transfers, updated account information, and investigated and resolved all discrepancies; selected to serve as a trainer for new employees
- provided technical support for internal and external customers; additionally assisted with updating website and intranet
telephone service representative (2/02 c 6/03)
- assisted credit union members with a wide range of account issues and transactions, including those related to shares, share drafts, share certificates, money market accounts, iras, atm/debit cards, and forgery affidavits
- provided on-the-job training for new employees in the department
teller i (2/01 c 2/02)
- expertly cross-sold products and processed transactions; prepared monthly reports on sales, overages/shortages, and general ledgers
lead teller, bank of albuquerque, albuquerque, nm 1997 c 2000
- successfully processed a high volume of daily teller transactions and provided excellent customer service
- generated reports on for products sold, overages/shortages, and gl transactions
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