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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute advanced technology, systems architecture, project management and business support expertise in a challenging it administrator assignment.
career profile
ø a.a.s. in information systems technology; currently pursuing b.s. in same field.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-versed in applications, testing and troubleshooting.
ø comprehensive education and professional development.
ø outstanding capacity to develop and implement advanced applications.
ø skilled consultant and advisor with proven user support capacity.
ø record of progression to positions of increasing authority and responsibility.
ø focus on providing exceptional support to senior management and corporate departments.
ø deliver exceptional customer service, quality and attainment of organizational objectives.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø fluent in english and spanish.
ø adept in aligning it contributions with organizational objectives.
technology skills
pointsec encryption software, managesoft software deployment, ms office suite, trend microscan/antivirus, usps-oig, ccms, address management systems, caat, tacs, ace, active directory, ntfs, windows xp/server 2003 rdp, tcp/ip, dns, dhcp, http, ftp, remote access, lan/wan, cisco vpn
professional experience
ecs federal, rosslyn, va 2009 - present
mid-level technician, usps-oig
arlie, please list a duty, responsibility or accomplishment here.
please list a second duty, responsibility or accomplishment here.
please list a third duty, responsibility or accomplishment here.
please list a fourth duty, responsibility or accomplishment here.
lockheed martin corporation, rosslyn, va 2006 - 2009
technical specialist help desk, senior, usps-oig
provided multitasking technical support for over 1,200 uspu-oig users on-site and throughout u.s.
installed, configured and troubleshot windows xp, ms office, cisco vpn, lan/wan and connectivity.
primary technical support point-of-contact for top agency executives.
coordinated with network administrators and engineers to provide tier 2 support on complex problems.
oversaw and configured sharepoint content management, fdcc pilot program and network printers.
monitored network users and cleaned systems for network clients.
stonewall title & escrow, manassas, va 2005 - 2006
junior network administrator
developed, configured and maintained systems, networks, applications, patches and hardware.
oversaw backups, vpn configurations, user support/training and network topology documentation.
performed basic cisco router configuration, active directory management and network security.
yyyyyy x. yyyyyy
page two
cardinal bank, woodbridge, va 2005 - 2006
part-time teller
provided customer service and assistance with questions and inquiries.
managed register cash balance, data entry and record-keeping and help desk support.
sutton place gourmet, alexandria, va 2000 - 2004
network support/front-end supervisor
troubleshot and supported company s internal business information processing system.
solved user problems, supported applications and installations and trained end-users.
answered phone calls, managed register cash balance and maintained company records.
education
strayer university, woodbridge, va
bachelor of science, information systems technology, internetworking
expected graduation october 2010
northern virginia community college, woodbridge, va
associate of applied science, information systems technology, network administration, 2007
associate of applied science, information systems technology, network engineer, 2007
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