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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 


objective

senior it specialist with expertise in systems analysis and business solutions eager to contribute talents toward supporting a dynamic organization in maximizing operational efficiencies.

 

profile

ø  offer over 10 years progressive experience in planning, directing and implementing critical projects focused on innovative information technology and business solutions.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  proficiently steer projects from concept through delivery

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

 

professional experience

united parcel service                                                                                                       2001-present

senior business systems analyst (2008-present)

  play vital role in sustaining and growing business by actively collaborating with business and technology groups to define, develop and implement strategic business solutions for delivering world-class customer service.

  apply sharp business acumen toward managing and resolving potential risks and defining and implementing policies to boost overall performance.

  collaborate directly with senior management and clients; actively participate in checkpoint meetings and long-term development planning sessions.

intermediate business systems analyst (2005-2008)

  spearheaded the identification and development of targeted approaches to analyze and create project deliverables.

  conducted comprehensive review and analysis of proposed business solutions to write detailed business and functional requirement documentation.

  contributed analytical and communication skills in identifying and negotiating project dependencies with stakeholders.

  proficiently created prototypes for customer facing technologies and coordinated work sessions with business partners and appropriate it groups, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

 

 

 

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yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2

 

 

united parcel service                                                                                                       2001-present

-continued-

intermediate help desk analyst (2001-2005)

  applied industry expertise and strong communication skills toward acting as providing 3rd level support in responding to customer inquiries, troubleshooting problems and delivering product/service education.

  innovatively created and executed solutions and recommendations to optimize help desk performance and efficiently handle customers problems. 

  collaborated closely with application development and qa teams to maximize functionality of future applications.

  proficiently designed and developed comprehensive support manuals to train first and second level help desk technicians.

 

fiserv securities, inc.                                                                                                       1997-2001      

ecommerce product manager (2000-2001)

  strategically planned, coordinated and oversaw custom development of proprietary trading applications for external vendors. 

  successfully determined the scope, order of magnitude, feasibility, and release date by prioritizing vendor requests for product development and maintenance, exhibiting strong organizational and detail orientation skills.

systems administrator (1999-2000)                

  defined, developed and executed corporate-wide hardware, software and lan standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

senior hr specialist-compensation (1997-1999)

  developed job descriptions and performance standards as well as operational policies and procedures instrumental to boosting performance levels.

  formulated salary recommendations based on thorough review and analysis of company salary structure, flsa exemptions, job revisions and organizational structures.

 

education

bachelor of science, information systems management - university of maryland university college (adelphi, md)

 

technical skills

windows xp/2000/nt/98, ms office, ms project, team track, vss, visio, requisite pro, serena composer, irise studio, macos 9.x/10.4, html, familiar with c++, sql and java.

 

 

 



 

 

 



 

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