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yyyyyy x. yyyyyy                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

results-focused professional with b.s. and a.s. in business administration eager to contribute proven operations support, communications, workflow prioritization, and customer service talents toward maximizing an employer s success.

 

profile

 

         dynamic leadership abilities; adept at multitasking within high-pressure situations and strategically planning, prioritizing, and supporting individualized and team-based workflow to optimize productivity, efficiency, and quality.

         contribute sharp analytical skills, excellent problem-solving techniques, and strong interpersonal relations talents.

         expert at establishing and maintaining valuable professional associations with individuals of culturally diverse backgrounds through the exhibition of excellent communication skills.

         empower associates to make decisions to reflect positively on corporate well-being and customer satisfaction.

         cpr-, first aid-, and aed-certified; bilingual in english and tagalog.

         proficient in microsoft office, sabre travel network, and hui systems; adept at 10-key touch; types 60 wpm.

 

~ education and professional development ~

 

bachelor of science in business administration

~ management focus ~

honors graduate

california state university, los angeles

 

associate of science in business administration

~ management focus ~

el camino college

 

certificate in travel agency training                                                                                              los angeles harbor college

certificate in computer data entry                                                 southern california regional occupational center

 

professional synopsis

 

flight attendant

alaska airlines, los angeles, ca                                                                                                                                      2006 c 2008

 

         applied dynamic multitasking talents toward performing wide-ranging safety / service support efforts to include actively assisting customers with carryon items and preparing / serving / selling onboard food and beverages.

         contributed comprehensive knowledge of all airline services instrumental in promptly handling customer requests and effectively resolving key challenges, along with forming solid client relationships to guarantee essential business retention.

         strictly complied with all faa, airport, and company procedures and performance standards while providing skillful passenger management proficiencies to guarantee safe and secure flying operations.

 

customer service agent / operations agent / lead agent

hawaiian airlines, los angeles, ca                                                                                                                                  2000 c 2006

 

         maximized airline efficiency by leading the proper servicing of all inbound / outbound passengers and cargo within fast-paced, high-volume operations to include the preparation, reporting, and accounting of comprehensive documentation.

         strategically steered baggage service operations encompassing the weight and balancing of 767-300 aircraft.

         demonstrated strong communication talents toward liaising with flight control tower personnel for weight and balance of aircraft, as well as promptly relaying critical information to and from pilots, ground crew, flight schedulers, and fuelers.

 

passenger service representative

american airlines, los angeles, ca                                                                                                                                  1999 c 2000

 

         drove success among broad scope of passenger-based airline operations to include expediting passengers and luggage through check-in procedures and accurately communicating gate assignments, flight delays, and aircraft functioning status.

         supported the coordination of standard policies and procedures during overbooked / irregular flights and denied boarding situations to ensure seamless organizational processes at all times.

         expertly monitored daily flight information (i.e. national / international operating / connection data), along with supporting passengers with all-inclusive safety, baggage, ground transportation, hotel accommodations, and related services needs.

 

~ additional professional roles held prior to 1999 ~

yyyyyy x. yyyyyy                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding [ insert job title ] role within your progressive organization, and am submitting my resume for your review.

 

i am eager to apply proven operations support, communications, workflow prioritization, and customer service talents toward maximizing your company s success.  i hold bachelor of science and associate of science degrees in business administration (management focus), and am eager to combine knowledge gained from these educational endeavors with over 10 years of multifaceted customer-focused experience within the airline industry.

 

most recently, as a flight attendant for alaska airlines, i contributed comprehensive knowledge of all company services to promptly handle wide-ranging customer requests and effectively resolve key challenges, along with forming solid client relationships to guarantee essential business retention.  furthermore, as a former customer service agent / operations agent / lead agent for hawaiian airlines, i strategically steered baggage processes to maximize airline efficiency, as well as leading the proper servicing of all inbound / outbound passengers and cargo within fast-paced, high-volume operations.

 

you will find me to be a results-driven professional who is adept at multitasking within high-pressure situations and strategically planning, prioritizing, and supporting individualized and team-based workflow to optimize productivity, efficiency, and quality.  in addition, i am able to contribute sharp analytical skills, excellent problem-solving techniques, and strong interpersonal relations talents in support of targeted business objectives.  for these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                        (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the title of position applying for position currently available within your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident that you will find me to be an incredible asset toward achieving your company s set goals.

 

as previously discussed, i am a results-driven professional who offers over 10 years of solid operations support, communications, workflow prioritization, and customer service experience, as well as knowledge gained from bachelor of science and associate of science degrees in business administration (management focus).  i am able to contribute sharp analytical skills, excellent problem-solving techniques, and strong interpersonal relations talents, and have demonstrated the ability to empower associates to make decisions to reflect positively on corporate well-being and customer satisfaction.

 

during my employment, i have showcased dynamic leadership and communications skills to concurrently multitask within high-pressure situations while establishing and maintaining valuable professional associations with individuals of culturally diverse backgroundsfor these reasons, i am confident that i can achieve extraordinary success in a rewarding, growth-oriented [ insert job title ] role within your company.

 

should you have any additional questions, please feel free to contact me at your earliest convenience.  i would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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