career objective                              

client-focused senior systems engineer eager to contribute superior analytical, technical, leadership, and communications skills toward supporting the employer as a driven and productive team member

profile                                                

ø  offer numerous years of progressive experience, with expertise in technical sales support, technical marketing material development, application / hardware installations and configurations, and end user training

ø  expertly evaluate client-specific needs to assist with developing winning sales presentations, preparing and hosting webinars and seminars, and resolving outstanding technical issues

ø  dynamic communication, presentation, and relationship management skills; serve as a liaison for end customers and developers

ø  consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

sr. systems engineer, technical presenter, and instructor, caldera systems / sco, lindon, ut                       1999 c present

• work closely with key clients, oems, solution providers, and channel partners to define and analyze individual needs
• develop a broad range of user support and training materials, including step-by-step guides, how-to videos, and other documentation
• deliver presentations to large audiences at annual user conferences
• assist with implementation process and provide customer feedback to internal development task force to continually improve product quality

 

certified technical instructor (freelance), american fork, ut                                                                            1996 c 1999

• provided in-classroom specialized technical training to a diverse client base throughout the united states and canada
• trained system administrators, help desk personnel, and system engineers on network operating systems and associated technology, including microsoft nt server 4.0/3.51, microsoft nt workstation 4.0/3.51, novell netware 4.1, unix system v release 4, unix berkeley, sco unix, sun solaris
• instructed students on network protocols and technologies, including netbeui, ipx/spx (novell), tcp/ip, dns, dhcp, and routing
• conducted microsoft (mcse) and novell (cne) certified courses to prepare students to take certification exams

 

sr. instructor, novell, inc., provo, ut                                                                                                                1994 c 1995

• successfully planned, coordinated, and facilitated one of the company s first distance-learning courses over satellite; trained more than 800 students pursuing certified novell instructor (cni) or certified novell engineer (cne) designations
• contributed to curriculum planning and material development efforts for the cne program
• assessed cni student performance and evaluated live presentations

 

sr. instructor and technician c unix division, wordperfect corp., orem, ut                                                    1990 c 1994

• provided training regarding installing, configuring, and administering wordperfect in a unix environment; delivered internal, international, and on-site presentations
• designed need-specific trainings on printing configuration, terminal configuration, mounting file systems, and serial communication for 29 unix platforms
• established certification test for administering wordperfect on unix
• served as backup team leader

education                                           

studies toward bachelor of science in computer science, utah valley state college                                     insert year c year

 

associate of arts in computer science, brigham young university/crafton hills college                                    1989

 

~ professional development & certifications ~

vmware certified professional (vcp) certified novell instructor (cni) certified master novell engineer (mcne)

certified microsoft certified trainer (mct) certified microsoft certified systems engineer certified linux engineer (lpi) c first 100 certified novell application instructor (nai) certified novell productivity specialist (nps) certified on sco unix (santa cruz operation) certified drake certification on system v release 4 of unix   x11 windowing environment oracle training mysql training adobe products (photoshop, premiere pro, lightroom, dreamweaver)