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yyyyyy x. yyyyyy                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000




performance-driven, client-focused business development and relationship management specialist, with an emphasis in logistics, eager to contribute to the success of a progressive organization.



career profile

ø  over 12 years of business experience, with particular emphasis on logistics.

ø  upcoming bachelors degree in accounting.

ø  background with large corporation culture; strong supply chain management and sap capabilities.

ø  additional experience in mortgage sector, utilizing accounting skill sets; was award-winner for outstanding customer service and for sales performance.

ø  expertise in managing workflow, customer accounts and special projects; well-developed business acumen and analytical abilities.

ø  rapidly adapt to changes in responsibilities and corporate mission directives; can integrate new concepts, methodologies and technologies.

ø  record of progression to positions of increasing authority and responsibility.

ø  effectively interact with diverse groups at all levels.

ø  proficiency in resolution of multiple issues/problems simultaneously.

ø  self-motivated, self-directed individual, capable of both team leadership and team participation, always available to share skills and knowledge.



professional experience

protiviti, dallas, tx/atlanta, ga                                                                                                 2008 - present

nokia siemens networks (nsn) logistics coordinator

       utilize e2e tool to confirm customer sales; verify all customer information in epm.

       receive customer purchase orders (po) via eept and use sap to process sales orders, service orders and vendor pos.

       enter completed sales order in epm for vpo linkage; create goods receipt/goods issue; handle invoicing.


countrywide home loans, richardson, tx                                                                                    2006 - 2008

loan administrator

       contributed sharp interpersonal relations and organization skills toward ensuring delivery of world-class customer service in efficiently managing 70+ inbound calls daily.

       following loan funding, served as point-of-contact for homeowners regarding such areas of interest as escrow, arm adjustments and principle/interest payments; cross-referred other products and services.

       recipient of outstanding customer satisfaction award three-times and sales power bonus award three times in 2007.


ibm, atlanta, ga/dallas, tx                                                                                                           2000 - 2006

hardware logistics and maintenance coordinator

       worked closely with five major business partners (bp) in assuring maintenance contracts and sales contracts were fulfilled in accordance with sarbanes-oxley.

       utilized chis for processing maintenance contracts and cover for customer purchase orders, assuring adherence to ibm guidelines for customer satisfaction.

       weekly, met with bp s, marketing, sales, asset team and nsso personnel to discuss contracts, focusing on expediting any needed services or hardware installations to prevent possible contract problems or delays.

yyyyyy x. yyyyyy

page two




       processed equipment using the cwm tool and pmlocates for bpso customer numbers to ensure equipment was placed in correct customer location; updated the callown system with changes to contracts.

       updated entitlement team on maintenance processing status, releasing service calls, invoicing and teaming with ar to resolve customer disputes.

       contributions were recognized via thank you award for outstanding customer service, support and satisfaction, awarded in 2002, and the com award in 2003, reflecting first line management recognition of outstanding performance.


ibm, atlanta, ga                                                                                                                           1999 - 2000

business partner asset support fulfillment administrator

       oversaw bp accounts, including order tracking/expediting, weekly review of any backlog issues, and placing aidac s to field ce s for hardware installation; kept in daily touch with ce s regarding installation status and checked comitsrv daily to track installations and pmlocate to assure proper equipment customer number.

       used cmr to assign customer numbers; assured correct customer inventory and proper installation of rpo mes orders to make any needed customer configuration corrections.

       employed instal for processing hw and sw installations to assure installations done in correct location.


ibm, atlanta, ga                                                                                                                           1997 - 1999

business partner order entry fulfillment administrator

       used cover to load orders, communicating with clients on status/correction of any orders; expedited orders on a timely basis with a focus on positive customer service.

       interfaced with asset management to assure systems configurations met specific customer needs and requests.



technology skills

aas, lotus notes/smart suite, microsoft office professional including word, excel, powerpoint, outlook, access, as400, sap, epm, eept, comic, e2e




kennesaw state university

bachelor of science, accounting, expected graduation date 2010



professional development/training

ibm training courses:

sarbanes-oxley compliance

bpso relationship management

bp asset administration intranet course for services

accounts receivable principles

mms basics


yyyyyy x. yyyyyy                                  0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a logistics management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 12 years of business background, with strong focus on logistics.  to complement this background, i possess demonstrated expertise in supply chain oversight, contract fulfillment, hardware installation and maintenance oversight and customer order management and support, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy














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