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yyyyyy x. yyyyyy

610 w. broadway, #0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                             (xxx-xxx-xxxx

career objective

results-driven reporting and analytical support specialist eager to contribute unique blend of superior information management and customer service skills toward supporting the employer in optimizing financial performance


ø  offer 13 years of progressive reporting experience, with expertise in sales analysis and billing

ø  dynamic organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  develop and implement records management procedures that increase efficiency, accuracy, and accessibility to knowledge; ensure compliance with all government regulations and corporate policies

ø  proactive team player equally effective in independent and collaborative environments; extensive experience conducting staff trainings and leading process improvement initiatives  


~ technical proficiencies ~

microsoft office (word, excel, powerpoint, access, outlook) ~ adobe professional ~ lotus notes ~

sap ~ oracle financial suite ~ cognos ~ tm1 systems ~ html

professional experience

rockwell automation                                                                                                                                          2006 c 2010

senior field support analyst support for los angeles sales office, anaheim, ca (2009 c 2010)
senior field support analyst support for san francisco sales office, san ramon, ca (2007 c 2008)

  • in recognition of outstanding performance, quickly progressed within company to attain position as a super user for the sap customer relationship management (crm) system
  • trained personnel on application, updated databases, and assisted sales engineers with account maintenance
  • generated income, sales forecast, expense,  incentive payout tracking, and ad hoc reports instrumental to senior management in assessing business performance
  • prepared and distributed monthly marketing flyers for professional development classes; additionally performed administrative tasks, including event and travel planning, managing phone lines, and ordering office supplies

billing editor, mayfield village, oh (2006 c 2007)

  • diligently examined work orders to create and process invoices for the entire western region; reviewed labor and travel time records to ensure accuracy of billing and payroll
  • investigated and resolved customer issues through collaboration with management and engineering staff


associate analyst, entergy services inc, little rock, ar                                                                                     2003 c 2006  

  • accurately tracked incoming data and prepared bills for a portfolio of 500 large industrial customer accounts
  • served as records management custodian responsible for ensuring compliance with sarbanes coxley regulations regarding records retention; oversaw server maintenance, compiled and organized materials, and participated in audits
  • developed excel test for prospective contractors to evaluate knowledge
  • achieved excellent levels of customer satisfaction c selected to lead customer service initiative and delivered internal trainings and presentations


visa                                                                                                                                                                   1997 c 2002
financial analyst, visa usa, foster city, ca (2000 c 2002)

  • provided critical support for the senior vice president of products by managing annual budgets and forecasts for six separate cost centers within the division; additionally submitted quarterly and year-end accruals
  • worked closely with cost center managers and accounting department personnel to ensure accuracy of all financial data; researched and delivered executive reports on variances from monthly closing reports
  • originated numerous reports addressing commercial and consumer sales volume, operating certificates, commercial markets and chips, purchase orders, and other data for various segments

operations analyst, visa international, san mateo, ca (1997 c 2000)

  • applied depth of technical knowledge towards providing computer support for proprietary operating system and responding to tier 2 help desk calls
  • led service improvement and international change control meetings; conducted monthly trainings and one-on-one lessons on information management database
  • prepared weekly, monthly and quarterly reports; produced weekly analytical service level objectives reports


~ community activity ~

volunteer, clinton presidential library, little rock, ar


bachelor of science in business administration c international economics, university of arkansas, fayetteville, ar   1997

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