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Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: CIV-09-DEU-15   



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 


FACTOR A:  Ability to communicate effectively orally.

 

 

In my current position as Administrative Assistant at Washington Gas, I repeatedly demonstrate my oral communication talents in supporting all aspects of daily operations.  I consistently interface with two in-house staff litigation and third party counsels, as well as the paralegal and other legal professionals.  Applying my ability to communicate effectively orally, I discuss cases and projects with lead and staff counsels in order to prepare legal pleadings and type/file correspondence.

 

I also contributed my advanced communication and interpersonal relation skills as an Accounts Payable Processor at Washington Gas.  I communicated directly with business customers to notify them of missing or inaccurate information.  I clearly explained the issue and was able to request information and documentation to complete the transaction.  I also liaised with the Procurement Department to inform them of new vendors and request establishment of accounts.  In addition, I always responded promptly and professionally to internal customer and vendor inquiries to ensure smooth workflow.

 

As a Customer Service Representative at Washington Gas, I always kept my composure and was able to calm down agitated customers.  I responded professionally and with patience to customer inquiries and requests regarding billing, services, products, and gas and carbon monoxide leaks.  Demonstrating outstanding problem solving and active listening skills, I successfully diffused difficult customer situations with tact and ease.  In fact, I was able to independently resolve approximately 95% of all calls.  I also actively participated in weekly team meetings with management.  Applying sharp business acumen and communication skills, I identified key areas of improvement, defined resolutions and recommended ideas to improve customer service.

 

In my prior position as Customer Service Representative at US Airways, I also exhibited advanced communication and interpersonal relation skills in acting as the first point of contact in responding to customer inquiries and concerns.  I always calmly analyzed situations and proposed options for resolution.  I independently resolved over 90% of issues by applying strict customer service standards.  To minimize customer anxieties, I proactively kept them informed and up to date on flight status.  I also communicated with Airline Operations Coordinator and personnel of other air carriers to determine the most efficient process for moving large numbers of delayed passengers.

 


Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: CIV-09-DEU-15   



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR B:  Knowledge of office management practices and administrative support processes.


With accountability for supporting all aspects of daily office administration, I have acquired a solid knowledge of office management practices and administrative support processes as an Administrative Assistant at Washington Gas.  I am highly organized and able to identify and implement administrative tools and systems to effectively track actions and communications.

 

I proactively provide administrative support to two in house staff litigation, as well as third party counsels.  I also support the paralegal in generating Excel worksheet reports and other discovery production projects.  I effectively steer diverse administrative activities including typing, filing correspondence and preparing legal documents, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.  Exhibiting strong detail orientation and organizational skills, I process mail, invoices and checks, and compose, edit and proofread correspondence and reports.  I am also relied upon to schedule appointments and maintain calendars.

 

I also acquired extensive knowledge and experience in office management practices and administrative support processes as the Accounts Payable Processor at Washington Gas.  Applying my financial skills, I reviewed, analyzed, processed and audited invoices, purchase orders, check requests, and corporate purchase card payments submitted by personnel from all departments.  I verified correct data including department, account, payment amount, date, receipt, process, vendor, unit price, and authorizing signatures, with strong focus on accuracy and completion.  I then entered all information into the PeopleSoft Finance database, using codes and including notations for irregular or non-closed transactions.  I also collaboratively worked with other Accounts Payable Staff to initiate, develop and implement an effective Excel spreadsheet system to track all open and irregular transactions, instrumental in optimizing productivity and efficiency.

 

To complement my professional experience, I offer a Bachelor of Business Administration.  I successfully completed a rigorous curriculum including advanced Accounting, Economics, Finance, Business Communications, Statistics and Business Management.  I also have a strong technical background, with experience in MS Word/Excel, PeopleSoft Finance, PaperPort, CLMS, Sabre and Washington Gas proprietary database systems.

 

 


Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: CIV-09-DEU-15   



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR C:  Ability to communicate in writing.



A key part of my jobs has been to apply my written communication talents toward supporting daily operations.  In my position as an Administrative Assistant at Washington Gas, I contribute my writing skills toward preparing legal documents and correspondence, ensuring clarity and professionalism.  Exhibiting my strong writing skills, I am relied upon to compose and edit various documents. 

 

I conduct comprehensive review and analysis of legal sources such as statutes, recorded judicial decisions, constitutions, and legal codes to prepare legal documents, including pleadings, contracts, warrant in debt, and complaints.  Due to my exceptional performance, I was personally recognized for high productivity and excellent organizational skills.

 

As part of my responsibilities as the Customer Service Representative at Washington Gas, I documented all actions, adjustments and communications in Legacy customer account database.  I recorded all transactions and reviewed for accuracy.  I also documented conversations and agreements of escalated critical issues for review by Supervisor.

 

Throughout my academic career, I consistently applied my written communication skills to achieve high grades in my classes.  I prepared detailed written reports and term papers while completing my Bachelor of Business Administration.  I am also currently contributing my written abilities while pursuing a Master of Public Administration.

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: CIV-09-DEU-15   



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR D:  Knowledge of the processes, procedures, and practices that support legal activities, sufficient to conduct legal research.

 

 

I have served as a strong legal support resource and contributed my knowledge of the processes, procedures, and practices that support legal activities including performing extensive legal research to support attorneys and paralegals.

 

I am currently working as an Administrative Assistant for Washington Gas, working directly for two in-house staff litigation attorneys as well as third party counsels and the paralegal.  I proficiently generate reports on Excel worksheets and support other discovery production projects.  I also provide litigation support to lead and staff counsels by typing and filing correspondence and preparing legal pleadings, working with limited supervision and other various legal administrative obligations.  

 

Applying my solid knowledge of legal processes, procedures and practices, I input, update and close cases in a Case Litigation Management System.  I am also relied upon to prepare various legal documents for filing, file pleadings and complaints with court clerk and prepare affidavits.  In addition, I conduct comprehensive research and analysis of multiple legal sources including statutes, recorded judicial decisions, constitutions, and legal codes in order to prepare legal documents including pleadings, contracts, warrant in debt, and complaints. 

 

I was personally recognized for high productivity and excellent organizational skills in supporting legal activities.  In direct collaboration with other Office of General Counsel staff, I initiated, developed and implemented an Excel spreadsheet system, tracking all District of Columbia Department of Transportation violations.

 

 


Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: CIV-09-DEU-15   



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR E:  Ability to maintain automated case management systems and prepare reports of legal activities.



In my current role as an Administrative Assistant for Washington Gas, I maintain automated case management systems and prepare reports of legal activities.  I generate reports on Excel worksheets and support other discovery production projects, directly supporting the paralegal.  I also provide litigation support to lead and staff counsels by typing and filing correspondence and preparing legal pleadings, working with limited supervision and other various legal administrative obligations.  

 

Applying my detail orientation and organizational skills, I input, update and close cases in a Case Litigation Management System, specifically tailored for Washington Gas.  Focusing on accuracy, completion and timeliness, I input data into the case management system and ensure all information is updated.  I am also relied upon to prepare various legal documents for filing, file pleadings and complaints with court clerk and prepare affidavits. 

 

In addition, I direct support two in-house staff litigation attorneys as well as third party counsels.  I prepare various reports of legal activities and keep them up to date on various projects.  I research and analyze various legal sources including statutes, recorded judicial decisions, constitutions, and legal codes and prepare legal documents including pleadings, contracts, warrant in debt, and complaints.  Due to my solid skills in maintaining the case management systems and preparing legal reports, I was personally recognized for high productivity and excellent organizational skills in supporting legal activities. 

 





Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: BS-09-070(LE)DEU           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR A:  Ability to communicate in order to convey and prepare information.

 

 
My record shows repeated success in communicating effectively to convey and prepare information, resulting in progressive increased responsibilities and promotions.  I apply both oral and written communication skills to support all aspects of daily operations.
 

As an Administrative Assistant at Washington Gas, I demonstrate my oral communication talents on a daily basis.  I consistently interact with two in-house staff litigation attorneys and third party counsels, as well as the paralegal and other legal professionals.  Applying my ability to effectively communicate orally, I discuss cases and projects with lead and staff counsels in order to prepare legal pleadings and type/file correspondence.  I also contribute my writing abilities toward preparing legal documents and correspondence, ensuring clarity and professionalism.  After communicating with legal staff, I efficiently convey and prepare information.

 

While working as an Accounts Payable Processor at Washington Gas, I also contributed my advanced communication skills.  I directly notified business customers via email or telephone to notify them of missing or inaccurate information.  I clearly explained the issue and was able to request information and documentation to convey and prepare information. 

 

As a Customer Service Representative at Washington Gas, I always kept my composure and was able to calmly communicate with agitated customers in order to convey and prepare information.  Demonstrating outstanding problem solving and active listening skills, I successfully diffused difficult customer situations with tact and ease.  In fact, I was able to independently resolve approximately 95% of all calls.  After each call, I documented all actions, adjustments and communications in Legacy customer account database. 

 

While pursuing a Master of Public Administration, I consistently apply my communication skills to convey and prepare information.  I gather information and prepare reports and papers.

 

 
 
 
 
 

 

 

Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: BS-09-070(LE)DEU           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR B:  Knowledge of office management practices and administrative support processes.

 

 

Throughout my progressive career, I have repeatedly demonstrated my talent to support management in administrative functions, exhibiting my knowledge of office management practices and administrative support processes.  I have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  I appropriately delegate, so that even the most ambitious tasks and projects are achievable through hands-on oversight and short-term objectives including steps with time frames.  I successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.

 

As an Administrative Assistant at Washington Gas, I provide administrative support to two in house staff litigation attorneys, as well as third party counsels and paralegal.  I effectively handle administrative activities including typing, filing correspondence and preparing legal documents, demonstrating exceptional prioritizing and multitasking abilities in achieving goals and timelines.  Exhibiting strong detail orientation and organizational skills, I process mail, invoices and checks, and compose, edit and proofread correspondence and reports.  I am also relied upon to schedule appointments and maintain calendars.

 

While working as the Accounts Payable Processor at Washington Gas, I reviewed, analyzed, processed and audited invoices, purchase orders, check requests, and corporate purchase card payments submitted by personnel from all departments.  I verified correct data including department, account, payment amount, date, receipt, process, vendor, unit price, and authorizing signatures, with strong focus on accuracy and completion.  I then entered all information into the PeopleSoft Finance database, using codes and including notations for irregular or non-closed transactions.  I also collaboratively worked with other Accounts Payable Staff to initiate, develop and implement an effective Excel spreadsheet system to track all open and irregular transactions, instrumental in optimizing productivity and efficiency.

 


Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: BS-09-070(LE)DEU           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR C:  Ability to plan and execute work.

 

 

Contributing my strong organizational and detail orientation abilities, I excel at planning and executing work.  Throughout my career, I applied my work ethic and dedication toward supporting each employer and completing projects timely and efficiently.

 

At Washington Gas, I was consistently promoted due to my exceptional performance.  I was personally commended on several occasions and recognized for my high productivity and excellent organizational skills in finishing tasks.

 

As an Administrative Assistant, I conduct a thorough review and analysis of daily operations and identify methods to improve and streamline workflow, thereby optimizing productivity and efficiency.  I collaborated closely with other Office of General Counsel staff to initiate, develop and implement Excel spreadsheet system to track all District of Columbia Department of Transportation violations.

 

In addition, as Accounts Payable Processor, I proactively contributed in any capacity to team and other department to prevent backlogs, promote smooth workflow, and achieve superior customer satisfaction.  I collaboratively worked with other Accounts Payable Staff to initiate, develop and implement Excel spreadsheet system to track all open and irregular transactions.  This enabled a quick and easy view of pending payment status and improved timely responses to internal and external customer inquiries.

 

Serving as a Customer Service Representative, I successfully planned and executed work to achieve goals and timelines.  I independently resolved approximately 95% of all calls.  In weekly team meetings with management, I consistently contributed targeted and innovative ideas to improve operations.  I successfully proposed consistent account notation and recordkeeping system for use across all departments, allowing view of call history, adjustments, and agreements to greatly improve customer service.


Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: BS-09-070(LE)DEU           



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR D:  Ability to communicate and interact with others.

 


As demonstrated in my progressive career, I have continually excelled in communicating and interacting with others.  I successfully contribute oral and written communication skills to collaborate with both individuals and groups.

 

Serving as an Administrative Assistant at Washington Gas, I interact on a daily basis with two in-house staff litigation attorneys and third party counsels, as well as the paralegal and other legal professionals.  Applying my ability to communicate effectively, I review and discuss cases and projects with lead and staff counsels in order to prepare legal pleadings and type/file correspondence. 

 

As an Accounts Payable Processor at Washington Gas, I also contributed my advanced communication skills in collaborating and interacting with others.  I directly notified business customers via email or telephone to notify them of missing or inaccurate information.  I clearly explained the issue and was able to collaborate with them in order to identify the necessary information and documentation. 

 

While working as a Customer Service Representative at Washington Gas, I always kept my composure and was able to calmly communicate and interact with customers.  Demonstrating outstanding problem solving and active listening skills, I successfully diffused difficult customer situations with tact and ease.  In fact, I was able to independently resolve approximately 95% of all calls.  I also provided expertise and support to less experienced personnel, playing an instrumental role in the development of top performing team members. 

 

 


Yyyyyy x. yyyyyy                                            Michelle Brown

Social Security Number:              Number

Position:                                            Ann. #: H-DEA-SF-09-0101-DEU



KNOWLEDGE, SKILLS & ABILITIES (KSAs)
 

 

FACTOR A:  Knowledge of grammar, spelling, punctuation, syntax, and required formats.



I have a strong grasp of the English language and a comprehensive knowledge of grammar, spelling, punctuation, syntax, and required formats.  A key part of my jobs has been to apply my skills toward preparing and editing written correspondences and documentations.

 

In my current role as Administrative Assistant at Washington Gas, I contribute my abilities in grammar, spelling, punctuation, syntax, and required formats toward preparing various legal documentation and providing litigation support to lead and staff counsels.  I prepare detailed legal documents, including pleadings, contracts, warrant in debt, and complaints. 

 

When preparing court documents, I ensured compliance with all court formatting requirements while also focusing on correct grammar, spelling, punctuation and syntax.  I was relied upon to lend my English skills toward reviewing privileged documents pertinent for trial and edited already written materials from other legal professionals.

 

To complement my professional experience, I am currently pursuing a Master of Public Administration.  I also offer a Bachelor of Business Administration.  Throughout my academic career, I consistently applied my grammar, spelling, punctuation, and syntax skills toward writing papers and reports, integral to achieving top grades.

 

 

 

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