yyyyyy x. yyyyyy

experienced and dynamic business banking professional with expertise in client relations and operations management eager to contribute strong leadership style and effective marketing strategies toward supporting the revenue goals of a progressive financial institution.  track record of exceeding expectations for sales, revenue and profitability.  reputation for driving innovative and aggressive marketing and development strategies resulting in balanced sales results despite a challenging economical climate.  ability to deliver a world-class customer service and exceed goals for customer retention and repeat business. 

core competencies include:

business and relationship development

p&l accountability/budget management

drive employee performance goals

sales and marketing strategies

retail banking product portfolio

deliver effective business solutions

prospect and identify new opportunities

ensure regulatory compliance

2006 to present:  chase bank - manager/vice president

   lead all daily operations activities including product sales, customer service and staff management for consumer retail banking operation.

   grow annual deposits substantially through dedication to customer service and identifying client needs; maintain exceptional percentage of repeat business and loyal client base through suggestive selling, promotional activities and relationship cultivation.

   oversee all staff including employee development, training, mentoring and promotions; assembled highly successful team of sales and customer service professionals, resulting in higher productivity, deposits & loans.

1999 to 2006:  north fork bank - assistant treasurer/assistant manager

   conducted comprehensive teller audits to ensure compliance and accuracy; consistently achieved superior scores on both internal and external audits.

   demonstrated sharp leadership qualities in successfully hiring and training bank staff; provided ongoing mentoring and guidance to a top performing sales and customer service team.

   ensured that all banking processes adhered to strict corporate standards for accuracy; maintained current industry knowledge relating to state & federal standards for lending & regulatory compliance.  

1997 to 1998:   the bank of new york - teller manager

   provided leadership and oversight for 8 tellers; ordered all currency, made customer referrals, and audited atm machine for exactness.

   prepared monthly schedules, led staff meetings and implemented performance measurement and training systems to optimize productivity.

1995 to 1997:  the trust co. of nj - teller

   balanced currency, coin, and checks in cash drawers at ends of shifts; cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts have sufficient funds.

   resolved problems or discrepancies concerning customers' accounts, explained, promoted, and sold bank products and services such as travelers' checks, savings bonds, money orders, and cashier's checks using computerized information about customers to make recommendations.

american school of business: life producer course - life producer license 6/98 - 5/99