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Donna M. Powers
PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

Vacancy Announcement:

Job Title:

 

 

 

CORE COMPETENCIES

 

Customer Service, Front Office Management, Administration, Operations, Database Maintenance, Multi-tasking, Staff Management, Relationship Management, Leadership, Policy/Procedure Development, Organizational Structuring, Regulatory/ Procedural Compliance, Human Resource Management, Training, Public Relations, Work-Flow Management, Budgeting, Financial Planning, Troubleshooting, Investigative Technique, Less-Than-Lethal Takedown Procedures, Protective Services, Identification of Security Risks, Loss Prevention, Communication, Negotiation, Crisis Management, and Crime Scene Investigation.

 

 

PROFESSIONAL EXPERIENCE

 

1/2002-Present

9-1-1 Coordinator

Adams County

Gettysburg , Pennsylvania US

Hours per Week:
Salary: $54,000
Supervisor: Glenn Snyder  Phone xxx-xxx-xxxx  Ex. 274  May Contact:  Yes

Serving as Office Manager, strategically managed all 9-1-1 dispatchers and administrative staff. Proficiently analyze the effectiveness and efficiency of operating procedures through quality assurance detail, work flow management, inter-functional coordination, and organization of assigned operations. Effectively train and direct 36-member staff and actively collaborated in Human Resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring. Successfully establish work priorities based on the difficulty and nature of work along with employee experience and specialties. Effectively establish working procedures, updating policies as necessary to improve overall performance. Actively collaborate in the selection of employees for promotions, awards, reassignments, disciplinary measures, and additional training. Contribute to the budgeting and financial planning of department. Consistently enforce all policies and procedures in all operations. Capably stay focused and maintain a calm demeanor in high-pressure situations, while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone. Skilled in analyzing critical situations and developing creative solutions in a timely manner.

 

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Donna M. Powers                                                             Page 2 of 3

 

11/1993-Present

Police Officer

City of Gettysburg

Gettysburg, PA

Hours per Week:
Salary:
Supervisor: Chief Joseph Dougherty  Phone: 717-334-1168  May Contact:  Yes

Actively served as Police Officer for the Borough of Gettysburg, responsible for patrolling the city, ensuring the preservation of law and order, prevention of crime, enforcement of traffic/parking regulations, and investigation of the commission of a crime. As first responder to the crime scene, skillfully administered first aid, conducted preliminary investigations, gathered evidence, located witnesses, and made arrests when necessary. Strategically conducted on-site accident investigations, while also implementing safeguards to prevent further accidents. Oversaw the interviewing of principals and witnesses, taking written statements from drivers and
witnesses, examining vehicles and roadway, and observing view obstructions. Consistently testified in court as a key witness regarding crime scene findings and events. Tasked with escorting prisoners to and from court, ensuring proper guarding of prisoners at all times. Flexibly responded to calls and complaints involving fire, automobile accidents, robberies, numerous misdemeanors and felonies. Responsible for interviewing persons with complaints and inquiries, facilitating communication with the proper authorities. Proficiently checked parking meters for overtime parking violations and issued traffic tickets. Successfully directs traffic at intersections, while also providing escort services to funeral processions and house-movers. Served as custodian of personal property and evidence held for court presentation, maintaining detailed records of property, evidence and impounded automobiles. Supervised the reloading of ammunition at the Police Training Academy. Oversaw trustees washing cars and cleaning buildings.

 

EDUCATION

 

Indiana University of Pennsylvania

Major: Act 120 Police Academy

Indiana, Pennsylvania

10/1993

 

High School
Degree: Diploma

Date Earned:

 

 

TRAINING and PROFESSIONAL DEVELOPMENT

 

OPSEC Counterterrorism Training, Federal Law Enforcement Training Center

FEMA National Incident Management Systems 100, 200, 300, 400,700 Training
Incident Command Training

Certificate Firearms Training System Course, Pennsylvania State Police
Tactical Police Driving, National Academy for Professional Driving
Mobile Field Force Training, Baltimore County Police Department

 

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Donna M. Powers                                                             Page 3 of 3

 

CERTIFICATIONS/CREDENTIALS

 

Supervisor Certificate, Pennsylvania Emergency Management Agency

Work Environment of the EMC, Pennsylvania Emergency Management Agency

Online PEIRS/Web EOC End User Training, Pennsylvania Emergency Management Agency

Communications Center Supervisor, Association of Public Safety Communications Official
CPR Certified, American Heart Association


 

AWARDS

 

Special Commendation, Gettysburg Police Department

Distinguished Unit Citation Road Patrol, Gettysburg Police Department

 

Activities

 

Member of the Crisis Response Team, National Organization for Victim Assistance

Patrol Response to an Active Shooter, Clearfield County Emergency Response Team

 

TECHNICAL SKILLS

 

Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Access, Explorer.
Accurate Typing Speed

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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