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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

results-focused management professional eager to offer 11+ years of progressive sales, team building, and customer service experience toward driving an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can build loyal teams with low turnover rates.  expert at cultivating a strong brand image with high standards in quality and service.  ambitious self-starter who can handle multiple tasks within deadline-driven environments and proficiently streamline organizational processes to increase efficiency.

 

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key areas of expertise

 

store management            team building                          process improvement           high-volume sales                     expense control

customer service              training / development           loss prevention                     multi-location support                cash handling

 

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career highlights

 

         strategically steered store turnaround efforts from a high cash loss intensification rating to a low cash loss intensification rating.

         spearheaded enhanced freight unloading and stocking processes to include directing a new, district-wide continuous freight flow program; leading all replenishment and backstock efforts; and managing critical callbacks, transfers, and damages.

         improved storewide efficiency by single-handedly fixing and maintaining all equipment (i.e. registers, scanners, pin pads, etc.).

 

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professional synopsis

 

operations management

         apply dynamic leadership talents toward directing store operations consistent with corporate values, standards, and practices.

         expertly formulate strategic business decisions based on analysis of regular sales reports to maximize bottom-line results.

         demonstrate sharp analytical abilities toward managing all payroll expenses and store budgets to include directing inventory management practices and completing key assessments to optimize loss prevention efforts and protect assets.

         perform all cash handling duties and complete the documentation of monetary values via solid recordkeeping practices.

 

sales / customer service

         contribute strong communication skills to promptly handle customer requests and effectively resolve business challenges.

         utilize diverse industry and company knowledge to improve sales results, product awareness, and brand imaging.

         create an appealing store environment by upholding high-quality standards to maximize individual shopping experiences.

         actively monitor customer flow to strategically place products and generate substantial company revenue to include ensuring completion and accuracy of markdown and overall signage.

 

team building

         drive business growth by recruiting, hiring, and supervising top-performing sales teams, along with creating training / development programs in coordination with corporate initiatives to guarantee consistency among store operations.

         plan and delegate individual and team employee tasks / schedules to optimize use of resources and meet key goals.

         foster cooperative teamwork while concurrently attaining retail sales, asset protection, and expense control objectives.

 

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professional experience

 

children / footwear / home area manager (2005 c 2006/ 2008 c present)

customer service area supervisor (2007 c 2008)

receiving area manager (2006 c 2007)

domestics / juniors supervisor (2001 c 2005)

kohl s department store, cedar hill / flower mound, tx                                                                                             2001 c present

 

technical phone support agent

stream international, dallas, tx                                                                                                                                                  2000 c 2002

 

store manager

sally beauty supply & equipment, the colony, tx                                                                                                                   1999 c 2000

 

additional professional roles held prior to 1999

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