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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven hr & business leader eager to contribute broad knowledge of operations toward actively supporting a progressive company in optimizing performance through proactive staffing and administrative practices.



ø  offer extensive experience in human resources, with comprehensive background in employee development and team building.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively recruit, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.


professional experience

ampco system parking - los angeles, ca                                                                           2003-present

divisional director human resources - avp (2004-present)

  promoted to contribute dynamic leadership skills in managing human resources throughout the parking division, with full accountability for over 11,000 employees, 5 regions and 3 centralized hr service centers.

  relied upon to lend expertise toward actively mentoring, motivating and evaluating employees, playing a solid role in supporting the development of top-performing team members

  conduct comprehensive review and analysis of daily operations in order to effectively advise and provide recommendations to management regarding risk management associated with employee relations issues.

  proactively built and established key relationships and liaised effectively with senior management, hr, accounting and operational management, instrumental to producing a functional, effective and efficient business model.

  managed the development and administration of compliance and reporting functions, mergers and acquisition transitioning, organizational structure and development, demonstrating exceptional project management and multitasking abilities in achieving operational goals and timelines. 

  closely monitor and support ongoing legal actions in order to properly update management on situations and resolutions. 

human resources manager southwest region (2003-2004)

  maintained responsibility for steering human resources department for a company of over 3800 employees throughout southern california, nevada and arizona.

  spearheaded diverse hr administrative activities ranging from staffing, training and performance evaluation to personnel record maintenance, policies/procedures development and benefits administration.

  ensured managers, supervisors and employees are properly educated on all facets and phases of training programs, as well as company policies and procedures.

  collaborated directly with operations to promptly respond, recognize and eliminate employee relations issues and problems, instrumental to boosting productivity and performance. 



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vivian smith                                                                                                                                               page 2 of 2


ampco system parking - los angeles, ca                                                                           2003-present

human resources manager southwest region (2003-2004)


  supervised 6 team members; strategically planned and coordinated workflow to maximize use of human resources while controlling labor costs and meeting customer needs.

  proficiently conducted internal investigations and handled union contract grievances, exhibiting strong analytical and problem solving abilities.


valet parking service (acquired by ampco system parking) - culver city, ca                                    1999-2003

director of human resources

  efficiently managed hr and payroll department for a company of 1400+ employees.

  oversaw payroll staff, with strong focus on providing accurate, effective processing of in-house adp payroll for all locations including northern and southern california, arizona and nevada.

  forged integral relationships with company president, clients, vendors and company support staff.

  effectively facilitated hr functions ranging from hiring, training and evaluating to handling workers compensation and payroll processing for hr, payroll and reception staff.

  led the review, evaluation, and execution of all disciplinary matters and terminations to optimize productivity and performance. 


professional development/training

hr certification programs and training - csun (northridge, ca) & moorpark college (moorpark, ca)

sphr - testing 11/2008














hiring agent name





dear _______________________________:


i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


from leading high performance teams and facilitating superior employee development to reducing operating costs and executing proactive human resources processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing human resources to generate optimal results.  as illustrated by my career background, i have comprehensive hr management experience, assuming increasing levels of responsibility.  to complement my experience, i offer numerous

hr certification programs and training.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




vivian smith




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