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Yyyyyy x. yyyyyy
9777 N Council #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Homexxx-xxx-xxxx
Cellxxx-xxx-xxxx
abc@xyz.com
Dedicated IT Professional eager to contribute exceptional technical support, networking, and systems engineering skills toward supporting a progressive organization in optimizing productivity and performance.
Qualifications Profile
Substantial technical savvy with solid experience in a broad range of IT arenas such as network security, helpdesk operations, hardware/software upgrades, VMware infrastructure administration, and LAN/WAN administration.
Nine years experience in a government enterprise IT environment.
Adept at network performance tuning and optimization and applying disaster recovery strategies and contingency plans to safeguard vital information.
Meticulously achieve and maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through seamless communication and cooperation.
Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues, and thoroughly documenting procedures.
Highly skilled Microsoft Exchange Administrator.
Excel at installing, configuring, and maintaining hardware, software, and peripherals, deploying effective technology solutions, and facilitating strong end user relations.
Certifications
MCSE, MCSA 2003 Security
CompTIA A+
CompTIA Network+
Professional Experience
Oklahoma County IT, 2001 to 2010
Systems Engineer III (2005 to 2010)
- Served as Lead Systems Engineer in charge of LAN/WAN administration involving over a dozen sites, 1,100 workstations, 75 servers and 1,500+ users.
- Partnered with County Sheriff s office personnel to set up statewide information sharing network for law enforcement personnel.
- Demonstrated sharp troubleshooting abilities in providing high-level technical support for all applications and network infrastructure.
- Spearheaded various projects including upgrade of Active Directory from Windows 2000 to 2003, deployment of Cisco equipment (routers, switches, firewalls), and various security and network configurations.
- Developed project plans, oversaw change control and coordinated phased implementation for multiple initiatives.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
- Implemented and administered VMware environment consisting of 4 ESX servers and a virtual center server to incorporate hardware platforms and minimize hardware costs and energy consumption.
- Consolidated approximately 25 physical servers in adherence with assigned timeline.
- Administered Microsoft Exchange Server for over 1,500 mailboxes and championed deployment and management of Blackberry Enterprise Server.
Assistant System Engineer (2004 to 2005)
- Configured and performed extensive troubleshooting on servers, workstations, switching, wireless and VOIP technology, Active Directory, TCP/IP, DNS, DHCP and WINS.
- Established network user and email accounts and diligently used network monitoring, security, and back-up software to maximize business continuity, safeguard critical data, and protect network from intrusion.
- Proficiently performed disaster recovery and planning inclusive of back-ups and documenting procedures.
Office Systems Specialist (2001 to 2004)
- Played an integral role in the installation, configuration, monitoring, and support of Oklahoma County LAN/WAN, and telecommunications devices and systems.
- Analyzed and swiftly resolved customer issues regarding connectivity, peripheral compatibility, and software.
- Interfaced with senior engineers on future technology issues involving connectivity for LANs, WANs, and Internet applications.
- Rapidly promoted from role as initial role as Helpdesk Technician (2001) based on outstanding problem solving abilities.
Prior Background:
Car Rental Agent, Hertz, Oklahoma City, OK
Inventory Specialist, Washington Inventory Service, Oklahoma City, OK
Radio Communication Specialist, United States Navy
Technical Expertise
Hardware: Dell/HP Servers, Cisco switches/routers/firewalls, Cisco/Linksys wireless access points, HP/Dell/Gateway workstations
Software: Windows Server 2000/2003/2007, Windows 2000/XP/7 Workstation, Microsoft Office Suite, VMware ESX Server, VMware Server, Solarwinds, Microsoft IIS Server, MacAfee, Active Directory, ARCserve, Falconstor ISCSI San, Cisco IOS
Networking / Protocols: TCP/IP, IPX/SPX, Ethernet, VPN, SMTP, POP3, IMAP, LDAP, FTP, TELNET, SNMP, WINS, DNS, DHCP
Education
Associate s Degree in Technical Communication, Network Emphasis
Oklahoma State University, Oklahoma City, 2000
Yyyyyy x. yyyyyy
9777 N Council #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Homexxx-xxx-xxxx
Cellxxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in an IT capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you a decade of experience in technology-driven roles, proficiency in providing advanced technical support, well-developed expertise in network administration, and a strong ability to complete project initiatives within expected timelines and budgets. To complement these qualifications, I offer polished planning, analytical, multi-tasking, and end user relations skills which are essential in a <insert job title/position> role.
As a proactive contributor to your organization, you will find me to be an industrious professional committed to supporting you in achieving business goals and objectives through an impressive work ethic and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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