career objective                              

results-driven manager eager to contribute strong organizational, leadership, and customer service skills toward actively supporting a successful restaurant seeking a motivated and productive team member

profile                                                

ø  offer four years of progressive customer service and operational management experience with expertise in increasing food and beverage sales and profits

ø  promote a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships

ø  demonstrated record of recruiting, training, and managing top-performing support teams; strategically  plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proficiently balance general ledger accounts, create forecasts, generate invoices, and develop solutions including actionable cost controls

ø  monitor industry trends and developments, including competitive services and marketing activities

ø  dynamic communication, presentation, and relationship management skills

ø  consistently ensure a safe, clean, and sanitary environment

professional experience                

manager, joe's crab shack, san antonio, tx                                                                                          2008 c present

• successfully steer all aspects of operations and manage a team of more than 50 employees at this high-traffic restaurant with $3m in annual sales; boosted sales by 8.5%
• actively hire, train, and assess staff; plan employee scheduling in line with business and budget needs
• execute administrative functions including budget management, invoicing, and inventory control and ordering; monitor p&l reports 
• direct local store marketing and promotional efforts; offer specials, distribute free appetizer cards, and create eye-catching displays
• implement quality assurance checklists, foh checklists, and 100% table visits to achieve very high levels of  customer satisfaction

 

server / trainer, auntie pasto s, royal kunia, hi                                                                                         2006 c 2007

• applied depth of knowledge regarding menu, including  nightly and bar specials, towards providing guidance to guests and increasing sales
• practiced above and beyond service to ensure superior levels of customer satisfaction and create a comfortable, family-style dining environment
• selected to train foh staff on food menu, bar menu, promotional items, and proper customer service techniques

 

server, two georges, corpus christi, tx                                                                                           2005 c 2006, 2007

• developed a loyal client base by delivering exceptional customer service
• assisted with technological issues and generating vendor invoices

education                                           

bachelor of arts in communication, cum laude, texas a&m, corpus christi, tx                                          insert year

• cumulative gpa 3.6
• member, national honor society

 

studies towards bachelor of arts in visual communication, hawaii pacific university, honolulu, hi         insert year c 2007

• cumulative gpa 3.5 (through spring of 2007)