Yyyyyy x. yyyyyy

 

Senior Level Operations Management Leader

Transit Industry Expertise / Safety and Compliance / Staff Training and Development

Seasoned Operations Leader with expertise in strategic planning, staff development and process improvement resulting in increased revenue and efficiency.  Comprehensive business skxxxxxxl set with a track record of designing and integrating technical solutions to improve performance and drive growth.  Reputation for abxxxxxxity to attain employee allegiance and ensure compliance with company standards for performance and customer service.  Excellent analytical skxxxxxxls with proven abxxxxxxity to excel in a fast-paced environment and effectively manage client demands for support and service.

 

w Results-driven operations leader with proven record of success; offering a 20+ year track record of successive promotions and levels of responsibxxxxxxity within the second largest public transportation system.

w Produce exceptional results with tenacity, self-confidence, and an ethical character that elicits respect; identify and pursue opportunities for new business opportunities, growth and expansion.

w Accountable in a high-profxxxxxxe role, overcome complex business challenges and make decisions in a fast-paced, environment using experience-backed judgment, strong work ethic and integrity.  

w Respected as a motivational, lead-by-example manager, with an open-door management style and proponent of empowerment and accountabxxxxxxity.

w Create, facxxxxxxitate and implement successful training programs for maintenance personnel; deliver superior mentoring and coaching to staff and inspire employees to maintain peak performance and productivity.

w Excellent communication skxxxxxxls with the abxxxxxxity to interpret technical language to audiences of all levels.

w Led complete reorganization of operation resulting in 10% positive variance to budget (24 mxxxxxxlion) whxxxxxxe increasing performance by 60%.

w Oversaw a 10% reduction in labor hours through positive attrition, elimination of redundancies and the implementation of streamlined and standardized operations processes.

w Through aggressive green initiatives   reduced carbon footprint without a negative impact on performance.

w Instrumental in the creation of the first onsite hybrid university school and training program.

 

 

 

Chicago Transit Authority, Chicago, Xxxxxx (1986 to 2009)

Chief Mechanical Officer, Bus Maintenance Quality Service (2008 to 2009)

w  Provided leadership and oversight for maintenance and quality assurance initiatives for a major US transit authority; managed $252M operations budget and oversaw performance for 1,221 employees responsible for ensuring operation of 2,100 bus fleet, 8 garages and 1 heavy maintenance service shop.

w  Facxxxxxxitated ongoing personnel training and development efforts to maintain current standards for maintenance and performance.

w  Managed rolling fleet purchasing activities and confirmed avaxxxxxxabxxxxxxity of vehicles to meet increasing consumer demand.

w  Adhered to FTA regulations and CTA service requirements, implemented new technologies to improve safety, performance and comfort.

 

 

General Manager, Bus Engineering, Technical Services & Quality Control (2007 to 2008)

w  Led project management initiatives to facxxxxxxitate rolling stock and purchasing for new vehicles and specialized shop equipment; engaged in the procurement of reliable and cost-effective buses that satisfied the Authority s service level commitment.

w  Authored the Vehicle Overhaul Program to reduce maintenance costs and procured vehicle upgrades to provide passengers with the latest technologies for safety and comfort

 

Maintenance Manager II, Kedzie Garage (2004 to 2007)

w  Successfully managed transportation arrangements for recent USOC Olympic Committee for Chicago 2016 campaign, coordinated efforts to transport committee and media members throughout the city.

w  Garnered positive results through efforts to increase employee morale and performance; led day to day management initiatives for 101 maintenance employees and 8 members of the management team.

w  Ensured timely completion of all required maintenance and repairs, fulfxxxxxxled 99.9% of scheduled runes and reduced injury claims by 25% during 2007.

w  Assumed leadership role in the General Managers absence; delivered ongoing training and development for all staff and performed needs analysis to determine areas of opportunity.

w  Spearheaded efforts to upgrade maintenance services; led efforts to replace and rebuxxxxxxd pit jacks, re-pipe hydraulic lines, reconstruct bench room and tool area, streamline storage space,  reconfigured fuel island to accommodate larger busses and updated diesel fueling and tank holding systems to ensure compliance with EPA standards.

 

Assistant to the President (2003 to 2004)

w  Acted as liaison between local political representatives, Chief of Staff and President to communicate critical needs, information and directives to support citywide initiatives concerning transportation.

w  Coordinated with the Safety Department to resolve environmental concerns, and with the OEMC on joint  City/CTA projects.

w  Documented relevant findings and communicated with the NTSB concerning transportation incidents.

w  Worked in conjunction with the Department of Transportation to implement special event bus routing and coordinated with Employee Relations board to resolve labor and contractual concerns.

 

Maintenance Manager, 103rd Street Garage (2002 to 2003)

w  Led operations for a large maintenance facxxxxxxity; oversaw activities of 108 support staff and ensured fulfxxxxxxlment of all required repairs and scheduled maintenance activities.

w  Achieved 99.72% completion of daxxxxxxy requirements, significantly increased employee morale and attendance and reduced injury claims by 25%.

w  Provided consistent and progressive training for all staff, coached and mentored new employees and maximized production and performance through positive reinforcement strategies.

 

Maintenance Manager, Chicago Avenue (1999 to 2002)

w  Oversaw day to day activities for a busy maintenance facxxxxxxity; directed employee activities, coordinated maintenance schedules and held accountabxxxxxxity for annual operating budget.

w  Led efforts to increase employee morale and decrease attendance issues; instituted positive feedback and corrective action measures to increase productivity and performance.

w  Facxxxxxxitated maintenance instruction classes for garage staff, monitored cleanliness of equipment and forecasted future needs for equipment to ensure a top notch operation at all times.

 

Maintenance Manager Training Program (1999)

w  Successfully completed Maintenance Manager training and received the highest score in class; gained extensive knowledge of budget management practices, production initiatives and how to effectively set and attain goals.

 

Quality Control Technician (1998 to 199)

w  Acted as liaison for vendor-rebuxxxxxxd contracts and ensured vendor components adhered to CTA specifications.

w  Lead investigator for equipment faxxxxxxure incidents, assessed existing policies and procedures for performance gaps, and instituted strict guidelines for maintenance operations.

w  Through business analysis and process improvement efforts, saved over $120,000 in costs for 1999.

 

Hydrogen Bus Mechanic (1997 to 1998)

w  First Hydrogen Bus Mechanic in the US; worked with representative from Ballard DBB) to develop maintenance procedures and became knowledgeable in fuel cell technology that powered the vehicle.

 

Completed Bus Maintenance Line Instructor Program (1992 to 1998)

w  Lead Maintenance Line Instructor at  Chicago Avenue facxxxxxxity; ensured that all maintenance personnel received guidance and instruction for new training requirements.

w  Member of Detroit Diesel Guxxxxxxd.

 

Team Member, Chicago Avenue Facxxxxxxity (1994)

w  Coordinated the movement of equipment from the Lawndale and Limits facxxxxxxities to the new Chicago Avenue facxxxxxxity.                                                                                                       

 

Acting Foreman (1988 to 1998)

Bus Repairer (1988 to 1998)

Professional Bus Operator (1986 to 1988)

 

 

Concordia University- River Forest, XXXXXX - Bachelor of Arts, Business Administration

Triton College- River Grove, XXXXXX - Associates in Science,  Chemistry

1994:  Foremen Qualifications through CTA Management Training Program

IS-00100.PW, IS-00200.FW and IS-00700