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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

productive team player eager to contribute dynamic coordination, operations, customer service, administration, leadership and communications skills in a hospitality management role actively supporting a progressive company in maximizing operational performance.

 

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career profile

ø  over eight yeas of solid experience in all phases of hospitality management.

ø  record of progression to assignments of increasing authority and responsibility.

ø  career built with national hotel leader.

ø  demonstrated competence in customer support and service.

ø  adept in team leadership, documentation and unit communications.

ø  consistently meet/exceed occupancy objectives.

ø  selected for corporate special assignment teams.

ø  upgrade guest satisfaction scores.

ø  drive business development and sales.

ø  assume responsibility for key accounts.

ø  train and motivate associates.

ø  oversee financial control, budgeting, planning and issue resolution.

ø  knowledgeable in administrative procedures and policy implementation.

ø  skilled in office management.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  proficient in advanced business software applications.

 

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professional experience

intermountain management llc                                                                                                   2001 - present

general manager, courtyard by marriott, shreveport, la (2005-present)

       promoted to this high volume unit with red zone hotel guest satisfaction scores.

       upgraded customer service to increase guest satisfaction scores.

       achieved marriott guest satisfaction standards, a complete turn-around.

       manage all facets of hotel operations.

       responsible for all aspects of hotel management.

       coordinate with sales manager to increase hotel revenues.

       successfully manage top ten accounts.

       plan and facilitate associate quarterly training to marriott standards.

       develop effective incentive programs increasing associate loyalty and productivity.

       inspect guest rooms/public spaces daily to ensure corporate standards.

       achieve highest levels of customer satisfaction.

 

- continued -


 

yyyyyy x. yyyyyy

page two

 

 

general manager, courtyard by marriott, texarkana, tx (2003-2005)

       advanced to assume general manager position of this hotel unit during construction process.

       facilitated all facets of unit start-up.

       directed hotel management operations.

       coordinated with sales manager to increase hotel sales.

       successfully oversaw top ten accounts.

       initiated associate quarterly training, meeting corporate standards.

       launched incentive programs increasing associate loyalty and productivity.

       inspected guest rooms/public spaces daily to attain marriott requirements.

       delivered highest levels of customer satisfaction.

       recipient of platinum hotel award for guest satisfaction scores for 2004 and 2005.

       named for service champion award in 2004

       brand champion award in 2004.

 

front office manager / assistant manager, residence inn by marriott, monroe, la (2001-2003)

       recruited to support general manager in daily operations.

       assumed general manager responsibilities as needed.

       facilitated training/development of front desk associates.

       performed timely and accurate scheduling.

       delivered exceptional excellent customer service on a consistent basis.

       ensured effective problem resolution to achieve high levels of customer satisfaction.

 

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earlier background

initial assignment (2000-2001) in hospitality sector was as front desk associate, days inn, rayville, la.  in this assignment, gained expertise in hotel operations, reservations, check-in/check-out, problem resolution, sanitation standards and customer service.

 

 

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training and development

marriott-sponsored seminars and training classes

 

 

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education/certification

servsafe certification

high school graduate

dale carnegie leadership training for managers

 

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