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career objective
results-driven sales manager eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer numerous years of progressive multi-unit sales management experience, with expertise in the retail banking and telecommunications arenas
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; resolve escalated client issues
ø accurately develop business plans and sales forecasts in line with individual store needs; compile and analyze complex data to develop strategies for business improvement
ø proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, train, and direct top-performing sales teams
ø excellent record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards
ø dynamic communication, presentation, negotiation, and relationship management skills
~ key achievements ~
- in recognition of outstanding performance and ability to improve across-the-board metrics, assigned to multiple bank of america locations throughout ne and central atlanta markets and led them to attain #1 ranking in small business and credit card sales for 2008 c 2009 and top 5% placement in balanced sales performance for 2009
- received scores of 96.8% on two internal boa audits, earning a top position in the east division
- as market variability coach, worked closely with leadership teams at 15 boa stores on identifying root causes of performance gaps, developing solutions, and implementing plans to achieve sales goals
- successfully turned around two underperforming boa locations to consistently exceed monthly and quarterly goals for cre loans and small business sales production, receive exceptional levels of customer satisfaction, maintain a high level of associate engagement, and rank in the top of the market in all metrics
- drove multiple verizon wireless locations throughout the tallahassee region to maintain superior sales, operations, and customer delight rankings; additionally managed the successful launch of store located inside busy circuit city
- inducted into sprint pcs platinum club, led tallahassee market to rank in top 5%, and aggressively recruited highly productive staff members for regional retail stores
- achieved more than 200% yoy growth in activations and accessory sales as store manager at wireless dimensions
- ranked as #1 in sales performance in the southeast region and selected to meet with ceo of us cellular
professional experience
bank of america 1/06 c present
assistant vice president; banking center manager ii, atlanta, ga (11/08 c present)
market variability coach, duluth, ga (6/08 c 11/08)
assistant vice president; banking center manager ii, norcross, ga (1/06 c 6/08)
store manager, verizon wireless, tallahassee, fl 11/04 c 11/05
retail store supervisor, sprint pcs, tallahassee, fl 10/02 c 11/04
store manager, wireless dimensions inc., daytona beach, fl 1/02 c 10/02
retail sales consultant, us cellular, tallahassee, fl 4/00 c 12/01
assistant manager, radiofone beepers, tallahassee, fl 8/98 c 4/00
product specialist, best buy co., tallahassee, fl 10/98 c 4/00
education
studies toward bachelor of science in marketing, university of phoenix
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