yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused business systems analyst specializing in project management, research / development, strategic evaluation / planning, budget / cost control, business communications, and workflow prioritization eager to offer 15+ years of experience within high-volume organizations toward optimizing an employer s productivity and profitability.

 

profile of qualifications

 

         top-performer who develops, analyzes, and manages projects to attain maximum profits in coordination with objectives to include communicating success, progress, and recommendations to stakeholders and keeping senior management aware of key status.

         integral leader who evaluates workflow methods to streamline processes within deadline-driven environments, along with partnering among cross-functional teams, internal business, and shared service partners to execute strategic initiatives.

         ambitious self-starter who contributes superior attention-to-detail toward completing critical projects on-time and within scope.

         fluent in english and german; member of the project management institute (pmi) and modernanalyst.com.

 

key areas of expertise

 

project management                     escalation resolutions                    risk management                            account management

research / development               client / customer services             process improvement                     best practice methodologies

business communications           new business development           strategic planning / analysis          project / services presentations

 

career highlights

 

         created specification catalogues for new applications which supported selection processes and managed implementation phases.

         improved existing products and defined applications development by evaluating business requirements and communicating needs.

         increased customer satisfaction levels and enhanced efficiency by analyzing and restructuring account management procedures.

         strategically steered development and refining of test cases to successfully assist with user acceptance testing.

         planned and directed diverse implementation projects as project manager to include several international roll-out scenarios.

 

professional synopsis

 

 

client care manager (2007 c present)

         apply dynamic leadership talents toward directing case escalations for all major account customers to include analyzing technical and business severity; interfacing with support management to review cases; and providing critical status updates as required.

         utilize broad scope of industry experience toward promptly responding to escalating customer issues and resolving key challenges.

 

senior account manager (2006 c 2007)

         drove business growth by managing multiple implementation projects simultaneously with major account customers and maintaining high-quality client service standards to include roll-out programs for the largest centrally hosted pos installation.

         reviewed and assisted with quotes to ensure on-time project completion within set budgets, along with handling escalation of issues related to support services, implementation, maintenance, and r&d which was instrumental in achieving client objectives.

         defined and communicated comprehensive requirements of custom developments and product enhancements to r&d teams.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

professional synopsis (continued page two)

 

product manager pos (2001 c 2006)

         spearheaded start-up operations for micros pos implementation within a new u.s. office to include developing and documenting standards for installations; redeveloping and modifying interface between micros and fidelio cruise; creating specification documents for 3^rd party interfaces; and communicating changes / requirements to micros professional services as necessary.

         planned, prepared, and conducted product presentations for customers at trade shows, along with organizing systems in-house, participating in testing efforts, performing site surveys to plan pos systems implementation, and evaluating new software versions.

 

micros installer / trainer (1997 c 2001)

         contributed sharp analytical abilities toward planning, preparing, and conducting micros 8700 / 9700 pos installations on new / existing cruise ships for international clientele to include representing software at trade shows; creating pre-installation questionnaires to gather data for new installations; and providing detailed in-house and on-site training for customers worldwide.

 

 

it manager

         led point of sales and sales & catering operating system upgrade projects to include actively participating as a valued team member in structured wiring, ibm as / 4000 upgrades, property management, and address management system projects.

         created specification catalogues for applications; conducted user meetings to analyze gaps and new requirements; administered and maintained all computer systems installed in hotel; and provided key hardware / software support for guests and staff.

 

education & technical summary

 

certificate introduction to python 2.5 programming                                                                                      expertrating solutions

completed instructor-facilitated online learning

 

certificate business systems analysis                                                                                                                                         inquestra

coursework included the fundamentals of requirements elicitation, determining a project s objectives, determining a project s scope, describing business processes, determining information requirements, determining functional business requirements, documenting requirements meetings, and eliciting data warehouse requirements.

 

certificate management it projects                                                                                                                                esi international

coursework included integration management, scope management, quality management, time management, cost management, human resources management, communications management, and risk management.

 

apprenticeship hotel management                                                                                                  hotelfachschule elysee hotel ag

achieved gpa of 2 (on 1-6 scale whereas 1 equals excellent )

 

operating systems:              sco-unix • os / 400 • windows 2000 / 2003 / nt / 9x / 3.x • dos

office applications:               microsoft office suite • microsoft outlook • microsoft exchange • microsoft project • microsoft infopath

pos / hotel applications:     micros 8700 / 9700 • micros simphony • alcatel 4400 • h.i.s. paragon front office

                                                  remanco pos • graf bankettprofi • fidelio cruise pms

additional applications:       ibm query • micros sim scripting • micros 8700 sql • perl • sql server • pvcs tracker • clarify • oracle