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Glen Stamper
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Proficient, client-oriented Service Technician eager to contribute technical expertise as well as dynamic customer service, project management and administrative skills toward supporting operations of a progressive organization
Qualifications Profile
Ø Offer approximately 12 years experience in commercial and residential HVAC/technical services
Ø Extensive background in servicing, troubleshooting, repair, retrofit, and replacement of commercial chillers, centrifugals, water source heat pumps, cooling towers, water pumps, and packaged AC units (up to 100 ton) as well as packaged and split heat pumps, gas packs/furnaces, and zone systems
Ø Customer-focused, service-oriented professional who consistently provides world-class customer service crucial to sustaining/growing business; sharp communication and interpersonal relation skills
Ø Excel in strategically prioritizing, planning, coordinating, and managing projects/jobs to maximize productivity, efficiency and cost-effectiveness while meeting stringent deadlines
Ø Proficient in managing detailed paperwork, preparing/submitting job invoices and controlling parts/supplies inventories
Ø Qualified to apply industry background toward management, sales and estimating
Ø Freon Certification Type II, III and IV; Certification no. 585966026
Professional Experience
Service Technician, Sunstate Mechanical Services-Scottsdale, AZ 2008-2010
Proficiently coordinated and facilitated field services including repair, servicing, retrofit, and/or replacement of varied commercial heating and air conditioning systems, with strong focus on delivering quality customer service vital to ensuring high satisfaction levels and generating repeat business
Strategically managed repair parts and Freon inventory to maintain optimal stock levels
Effectively provided customers with detailed job invoices including calculating and listing of parts, fees and labor charges
Service Technician, Chas Roberts Air Conditioning, Inc.-Mesa,
AZ 2004-2008
Service Technician, MK Mechanical, Inc.-Glendale, AZ 1998-2004
Specializing primarily in residential market, provided HVAC systems servicing, repairs and maintenance; accurately controlled inventory as well as prepared/submitted comprehensive invoices
Education/Professional Development
Graduate, HVAC Program, Universal Technical Institute
Freon Certification Type II, III and IV, Ferris State University
Business Management Major, Phoenix College; 2 years
Manufacturer
Training; Trane, Carrier and York
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