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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective

seasoned customer service specialist exploring opportunity to contribute superior communication and relationship management skills toward supporting operations of a progressive organization seeking a highly effective team member

profile

  • extensive experience providing excellent customer service and specialized support in diverse industries; entrusted with managing major accounts and resolving escalated issues
  • effectively prospect, secure, and retain diverse client base; cultivate long-term business relationships that generate referrals and new sales leads
  • work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries
  • efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support
  • successfully manage large volumes of critical information; review, update, and maintain databases
  • demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; superior time management and organizational abilities
  • dynamic communication, presentation, negotiation, and relationship management skills
  • sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook), sales logix, mis

professional experience

sterling jewelers, inc., insert location                                                                                                     2009 c present

sales associate

  • perform a range of customer service and business development functions to continually increase sales; provide accurate repair quotes, execute merchandising duties, and ensure proper handling of fine jewelry and watches

 

ovid technologies (division of wolters kluwer), insert location                                                               2002 c 2008
inside sales account manager (2005 c 2008)

customer service representative (2002 c 2005)

  • in recognition of outstanding performance, steadily progressed within company to attain position entrusted with driving corporate client sales from initiation through closing and follow-up; consistently upheld exceptional levels of customer satisfaction
  • twice-named to ovid technologies achievers club for exceeding 97% of goal (2005, 2007), appointed to the president s club for exceeding 101% of goal (2006), and granted the top retention rate award (q2 f06) and the top new sales award (q4 f06)

 

marine optical, easton, ma                                                                                                                   1997 c present

key accounts customer service specialist / it liaison

  • served as primary customer service contact and maintained exceptional accuracy and efficiency rates in executing the comprehensive fulfillment process; additionally responsible for training new personnel and facilitating issue resolution with the it and customer service departments

 

bradlees, quincy, ma                                                                                                                            1997

receptionist

  • pioneered the conversion to an electronic contact database, greatly improving efficiency of access to and accuracy of data

 

american maid, taunton, ma                                                                                                                 1993 c 1997

office manager

  • successfully developed extensive regional client network, introduced process improvements responsible for lowering operating costs by 25% and boosting net productivity by 50%, and overhauled payment structure to decrease delinquent accounts by 75%

 

~ military background ~

database manager, u.s. navy, insert location

education

management by objectives certification ~ exceptional customer service seminar ~ service is key training course ~

advanced data processing techniques certification ~ radio and television broadcasting certification

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