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yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                         abc@xyz.com

objective

communications and service professional with expertise in customer service, sales, client relations, management, training and operations eager to contribute broad background  toward supporting the employer.

career profile

ø  two decades of broad-based communications, sales and customer service experience.

ø  b.s., business administration management.

ø  knowledgeable in delivery of exceptional customer service.

ø  demonstrated abilities in quality and project management.

ø  strong understanding of management procedures.

ø  adept in identification and resolution of critical issues.

ø  skilled in personnel supervision and oversight.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  demonstrated leadership abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  capacity in effective decision-making through critical thinking process.

ø  proven ability to work independently or as team player.

ø  expertise in all facets of high volume operations.

ø  deliver measurable contributions to increased productivity and profitability.

ø  solid understanding and knowledge of cost control.

ø  outstanding competence in communications and presentations.

ø  active in community volunteer activities.

professional experience

marion county sheriff s department, indianapolis, in                                                                      1989 c 2006 / 2008 c present

sergeant/corrections officer/jail deputy

       rehired for second employment with department.

       successfully built, coordinated and led a team of as many as 25 officers vital to efficiently driving daily operations of the marion county jail.

       conduct care-custody and control of up to 1000 inmates.

       schedule special details covering medical transport, attorney visits and court transport.

       coordinate with human resource department for background interviews for potential new hires.

       effectively recruited new officers at job fairs.

       served a decade as training officer.

       originated and implemented training policy/procedures for facility training officers.

 

conseco, indianapolis, in                                                                                                                                                       2007 c 2008

policyholder service representative

       recruited to aid policyholders concerning policies, updates and cancellations.

       effectively complied with insurance hippa laws.

 

indiana members credit union, indianapolis, in                                                                                                               2006 c 2007

teller

       hired to open/close accounts, process member transaction and perform deposits, withdrawals and loan/credit card cash advances.

       resolved member issues.

       responsible for cash management.

earlier background

during 2000 c 2001, served as event planner, world police and fire games, and office manager, osterman jewelers, both of indianapolis, in.  in these assignments, built outstanding communications, planning, inventory, credit, project management, team leadership and problem-solving skill sets.

education

indiana institute of technology, indianapolis, in         

bachelor of science, business administration management, 2006

yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                         abc@xyz.com

 

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include successful experience in a variety of assignments, with two decades of professional and service background. to complement this background, i possess demonstrated expertise in communications, sales, training, issue resolution, team leadership, process improvement and interpersonal relationships, well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

 

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