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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

client-focused, service-oriented team player eager to contribute extensive experience in customer service and account management toward actively supporting a progressive organization in optimizing operational performance.

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career profile

ø  over eleven years of successful business experience.

ø  career built in materials, lumber, paper and healthcare sectors.

ø  expertise in delivery of exceptional customer service.

ø  highly capable administrator.

ø  strong leadership skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  outstanding communicator and speaker.

ø  well-organized multi-tasker with strong detail orientation.

ø  solid information technology ability.

ø  self-motivated, self-directed.

ø  knowledgeable in business unit operations.

ø  adept in relationship development and facilitating repeat business

ø  proven accomplishments in coordination, strategic planning and project management.

ø  highly motivated team player.

ø  flexible and adaptable to rapidly changing circumstances.

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professional experience

smurfit-stone container, rogers, ar                                                                                        2004 c present

customer service representative

         recruited to process ozark region customer orders.

         deliver pricing quotes.

         facilitate planning/scheduling to achieve on-time deliveries.

         monitor and control warehouse inventory, replenishment and order activity.

         efficiently resolve customer issues/complaints.

         utilize cape system to maximize loads and shipping efficiency.

         expertise in impromptu reporting system for documentation management.

 

georgia-pacific, naheola, al                                                                                                        2002 c 2004

customer account manager

         retained to facilitate orders for multiple divisions.

         orchestrated production planning for paper machines and extruders at three production locations.

         ensure superior customer care and high levels of satisfaction by providing quality support throughout order process, from production through delivery.

         achieved highest levels of quality control and problem resolution.

 

fort james/georgia-pacific, fort smith, ar                                                                                   1999 c 2002

payroll administrator

         tasked with calculating and totaling employee wages.

         performed actual/earned hour reports covering compliance and planning.

         supported production planning, raw material inventory control and shipping/receiving.

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earlier background

prior to 1999, served as planning assistant, fort james dixie cup, fort smith, ar, and registered dental assistant, oral & maxillofacial center, fayetteville, ar.  in these assignments, built outstanding scheduling, planning, inventory, healthcare and patient relations skill sets.

 

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professional development

ms excel, access, powerpoint

marketing analyst (nwacc for retail link), practical retailing solutions, communication skills, retail fundamentals

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