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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

results-driven leader eager to contribute strong training and development, operations, management, customer relations, communication and team building skills toward actively supporting the employer in a challenging human resource management assignment.

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career profile

ø  bachelor of science, business administration, management emphasis.

ø  a.a., general studies, honor student.

ø  worked full time while completing education.

ø  skilled in all facets of hr management in competitive retail sector.

ø  expertise in training and workforce development.

ø  adept in identification/resolution of customer issues/problems.

ø  effectively manage staff personnel.

ø  outstanding strategic planner and forecaster.

ø  efficient in all facets of daily scheduling, planning and supervision.

ø  knowledgeable in team leadership, development and training class curriculum.

ø  highly effective project manager with strong knowledge of planning, project oversight, scheduling and achieving customer satisfaction.

ø  record of progression to assignments of increasing authority and responsibility.

ø  strong entrepreneurial and management abilities.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications including ms office suite, as4000, peoplesoft crms and rightnow.

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professional experience

cabela s catalog inc., kearney, ne                                                                                           2004 c present

chat/internet customer service representative (2008-present)

       promoted to deliver outstanding online customer service for multi-channel retailer.

       analyze and assess customer issues.

       negotiate win-win solutions.

       effectively resolve disputes.

       expand customer satisfaction utilizing rightnow, telephone and email.

 

customer relations trainer (2006-2008)

       recruited to facilitate development of associates at different levels to increase customer service skills.

       designed curriculum covering product information, order entry and exceptional customer service.

       developed and implemented scheduling for 12 team leaders.

       coordinated with site manager and lead trainer to initiate and launch new training class format with emphasis on small team effectiveness.

 

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earlier background

prior cabela s positions included customer relations associate, customer relations associate i and help desk representative i.  these assigments built outstanding customer service, communications, problem solving, product knowledge and organizational skill sets.

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education

university of nebraska at kearney

b.s., business administration, management emphasis, 2008

 

north platte community college, north platte, ne

associate of arts, general studies, 2006

3.9 gpa, phi theta kappa honor society

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