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Yyyyyy x. yyyyyy                                                              

0000 xxxxxx xxxx , xxxx , xxxxx 00000                           


Country of Citizenship: United States

SSN: xxx-xx-xxxx


Job Posting #:

Position: Management Analyst

Core Competencies


Management/Organizational Analysis, Research, Organizational Development, Human Resources, Employee Development, Diversity, Program Management, Project Administration, Performance Enhancements, Finance, Policies/Procedures Development, Regulatory Compliance, Communications, Customer Service, Administrative Operations, Interpersonal Relations, Presentations, Reporting, Documentation, Database Administration, Computer Technology/Software, Collaborative Teamwork


Professional Experience

03/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $0
Hours: 3-10/week
Supervisor: William Milhomme; Telephone: (xxx-xxx-xxxx; May Contact
Organizational Development Facilitator
Contribute sharp administrative skills and business acumen toward steering wide range of organizational development initiatives.  Conduct extensive field and analytical research, assess behavioral observations and perform complex cost analysis.  Successfully design and implement organizational skill programs as well as define and execute targeted solutions for optimizing cognitive skill programs. Oversee strategic resource management to maximize use of time and resources, contain costs, boost bottom-line profits, and enhance operational efficiencies.

08/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $39,184/year
Hours: 37.5/week
Supervisor: Maureen Oberg; Telephone: (508) 586-7581; May Contact
Child Support Enforcement Specialist
Collaborate with senior management in evaluating, identifying and implementing streamlined procedures for enhanced efficiency, productivity and quality of operations. Actively research state agency databases to generate absent parent information as well as partner with public and court systems to deliver optimal child support services in compliance with both interstate and federal laws.  Thoroughly examine and review cases for modification.  Persuasively and diplomatically focus on attaining voluntary acknowledgement of paternity.  Apply sharp administrative skills toward troubleshooting and resolving complex financial issues as well as maintaining detailed database of cases and court orders.

Page 1 of 3

Yyyyyy x. yyyyyy                                                                                      Page 2 of 3


04/2010-06/2010 (per diem)
Computershare Investor Services
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $14/hour
Hours: 15-20/week
Supervisor: Ron Troy; Telephone: (781) 575-2000; May Contact
Customer Service Agent
Proficiently steered investor services ranging from proxy solicitation for upcoming shareholder meetings to prompt response to customer requests/inquiries.  Effectively managed high-volume outbound calling in compliance with company scripting and policies; communicated on recorded phone lines for critical quality control. Efficiently maintained detailed shareholder vote records as well as call logs.


08/2007-12/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $14-$17/hour
Hours: 20/week
Supervisor: Ingrid Crichlow; Telephone: (617) 726-2000; May Contact
Operations Associate
Worked closely with physicians and social workers to deliver quality, safety-conscious adult psychiatric patient care in accordance with regulatory patient care guidelines including HIPPA.  Facilitated broad-range patient services, from admitting and discharge through medication orders transcribing and fulfillment. Maintained detailed medical records as well as developed/produced complex progress reports.


Bright Horizons
25 Braintree Hill Office Park  #L0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $10/hour
Hours: 15-20/week
Supervisor: Susan Hyman; Telephone: (781) 849-0966; May Contact
Infant, Toddler, Pre-School Kindergarten Teacher
Contributed dynamic communication, interpersonal relation and leadership skills toward facilitating classroom instruction and activities.

12/2002-07/0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $11.50/hour
Hours: 15-20/week
Supervisor: Paul D Agostino; Telephone: (617) 479-0707; May Contact
Floor & Wall Representative
Played key role in generating revenue for company by effectively consulting with customers on flooring and wall needs, providing expert product recommendations, facilitating sales, and offering superior customer service.

02/2004-05/2004 (work study)
University of Massachusetts
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Salary: $10/hour
Hours: 10-15/week
Supervisor: Earth & Geographic Sciences Department; Telephone: (617) 287-5000; May Contact
Capitalized on opportunity to gain practical administrative experience in an academic office environment.

Yyyyyy x. yyyyyy                                                                                      Page 3 of 3



Brigham s Icecream
South Shore Plaza, 0000 xxxxxx xxxx , xxxx , xxxxx 00000:
Salary: $8/hour
Hours: 10-15/week
Supervisor: N/A; Telephone: (781) 843-8200; May Contact
Offered world-class service in processing/serving customer orders within a fast-paced environment requiring solid prioritization, organization and multitasking skills.



Massachusetts School of Professional Psychology-West Roxbury, MA

Degree: Master of Science in Organizational Psychology

Earned: 2009

GPA: 3.4/4.0 scale


University of Massachusetts-Boston, MA

Degree: Bachelor of Liberal Arts in Criminal Justice

Earned: 2007

GPA: 3.096/4.0 scale

Honors/Activities: Co-Editor, Japanese Club Newsletter




OCCS Teacher Certified

CPR/First Aid Certified


Technical Skills


Outlook, RMV, DTA, Oracle, COMETS, CBEDS, MassTax, MS Word/Excel/PowerPoint




Conversational: Spanish and Japanese


Additional Data


Available for Travel

Available for Relocation

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