yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive background toward actively supporting the employer in optimizing performance.

profile

 

• talented professional offering over 10 years of solid and progressive experience in both banking and customer service industries.
• in depth experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• technically proficient in pc and macintosh operating systems, as well as microsoft office applications.

 

professional experience

 

bank of america                                                                                                              2000-present

senior collector, 2000-present

• sharp business acumen and experience in managing broad scope of operations, from collecting delinquent accounts and negotiating payment arrangements to implementing debt repayment plans and utilizing skip tracing techniques as needed.
• successfully steer collection operations to generate high volume revenue return on behalf of company.
• skillfully assess client financials to determine best methods for repayment plans or settlement.

quality coordinator, 2003-2004

• effectively trained and directed new hires and actively collaborated in human resource operation functions such as implementing performance incentives, evaluating performance and providing guidance/mentoring to all new employees.

customer service account manager, 2000-2003

• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• responsible for handling all customer requests, including increasing credit lines, adding services and providing copies of documentation.

 

exclusive musthaves                                                                                                             2000-2005

owner/operator

• drove all business operations, from supervising 5 employees, establishing budget and developing marketing strategies to purchasing merchandise and ensuring customer satisfaction.

 

professional education

 

morgan state university                                                                                                              2000

bachelor of science degree in business management

 

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