yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope hospitality experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

cruise experience: track record of fifty seven cruises. successfully introduced group tour options to the greater philadelphia area in 1968. as travel agent, consistently promoted home lines, holland america and jazz cruises. successfully steered sales operations to generate high volume growth and revenue. served ten world cruise passengers across the united states.

 

land tour coordination & sales skills: operated travel agency which handled motorcoach tours for eighteen thousand clients annually. responsible for the coordination and management of all hospitality personnel. efficiently handled over 5,000 clients booking and travel for frank sinatra performance.

 

entertainment talents: recognized for exceptional talent in playing the saxophone. excellent band member and back-up musician for instrumentals and vocals. willing to provide a broad range of entertainment support skills for cruise director, including planning, organization, coordination and execution of events. possess key skills for performing in crew show.

 

cruise sales expertise: specific expertise in travel sales and marketing operations. experience in persuasive communication; able to express ideas in ways that lead clients to understand sales presentations. recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications. skilled at cruise sales presentations.

 

sailing/boating experience: actively possess us coast guard master captain s license with a sail endorsement. own and operate a 42 ft. diesel power sailboat. successfully assist with land tours involving water and boating activities.

 

motorcycle tour background: rode harley davidson ultra classic from denver through rapid city, badlands, mt rushmore, and custer park. participated in sturgis bike week, local daytona bike week and biketoberfest.

 

technical experience

 

macintosh; 512k, imacs, macbooks: microsoft windows xp, microsoft office suite, quickbooks pro, i photo, i tunes

professional experience

 

customer service representative direct mail advertising                                                                     1986-present

• consistently ensure delivery of quality customer service vital to sustaining and growing accounts; clients mbna, bank of america, akc, audio digest, and cahners publishing.

 

restaurant manager marriott hotels                                                                                                   date

• effectively managed a broad range of restaurant operations, including wait staff scheduling, supervision and overall hospitality presentation.

 

owner/manager marlyn travel/glasse travel/weit motorcoach tours                                                1967-1987

• sharp business acumen and experienced in managing broad scope of retail travel agency operations, including booking and troubleshooting group tours for major companies, group cruises and individual group tours.

 

industrial/commercial sales marketing scott paper company                                                                           date

• contributed proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of company s products and services.

 

professional education

 

bachelor s of science in business administration temple university

food and beverage training marriott

masters captain s license with sailing endorsement united states coast guard

cpr/aed adult and child, standard first aid american red cross

cessna flight training general aviation

member kiwanis; new smyrna beach yacht club

travel agency training