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yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000


career profile


ø  offering numerous years of experience in client-focused environments where dynamic customer service and business/administrative skills have proven instrumental in building customer loyalty, growing business and optimizing operations

ø  well-versed in managing and supporting broad areas of business operations, from quoting products, facilitating orders, conducting credit checks, establishing new accounts, and maintaining client databases to monitoring inventories, ordering from vendors, coordinating shipping/receiving, and steering office/administrative functions

ø  excel in strategically prioritizing, planning, organizing, and managing workflow/projects to maximize productivity and meet stringent timelines

ø  excel in delivering world-class customer service, with talent for identifying and meeting customer needs and building productive client relationships as well as troubleshooting and resolving issues

ø  experienced in hiring, training, scheduling, and supervising employees

ø  strong work ethic and adept in rapidly mastering new environments and responsibilities

professional experience


customer service representative, miller supply inc.-rancho santa margarita, ca         2005-present

         proficiently manage customer servicing in fast-paced environment, from receiving and processing phone orders, providing quotes on wide range of products and troubleshooting issues to conducting potential client credit checks and setting up new client accounts; provide direct support to customer service manager

         steer broad-scope office procedures ranging from multi-line inbound phone management, call routing/message taking and outbound customer calls to email/electronic written communications and information systems/files management


loan processing assistant, park place funding-laguna hills, ca                                         2004-2005

         demonstrated solid understanding of financial services as well as strong project management and multitasking skills in effectively providing customer service, resolving complaints, ordering insurance and payoff demands, and handling processor pipeline concurrent with general front/desk clerical functions including inbound phone management


operations assistant, aim mail center-rancho santa margarita, ca                                      2002-2004

         actively collaborated with store manager in providing quality customer service, with accountability for front counter customer service and general office/administrative functions as well as mail/parcels receiving, distribution and packaging/shipping services


manager, mail boxes etc.-rancho santa margarita, ca                                                             1999-2002

         drove full-scope operations of busy mail/parcel processing business, from sales and services through human resources and inventory control

         successfully hired, trained and directed staff and managed related human resource/personnel functions including performance evaluations and payroll

         monitored inventory, sourced and negotiated with vendors and placed supplies orders

         oversaw packaging and shipping of parcels to ensure timely, quality customer service

         diversified revenue streams by additionally providing notary public services


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