career objective

 

results-driven spa director eager to contribute dynamic business development, client relations, and administrative / operational management skills toward actively supporting an employer in maximizing revenue performance.

 

profile

 

ø  offer solid professional experience in spa management, training / development, and operational support roles, including expertise within strategic analysis, vendor relations and customer service capacities.

ø  actively communicate a company s vision, value, and goals to personnel in order to profitably ensure both a consistently successful operational performance and a continually loyal and satisfied customer base.

ø  demonstrate dynamic time management skills, including quickly identifying and resolving daily problems in a proactive manner while maintaining exceptional professional work ethics and high-quality standards.

ø  excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives while contributing proven business acumen and sharp troubleshooting abilities.

ø  contribute profitable business negotiations skills, dynamic presentation abilities, and successful interpersonal relationship-building techniques, along with exhibiting excellent written / verbal communication talents.

ø  exceptional at securing business retention by facilitating intelligent profit objectives and providing outstanding client relations, as well as by actively developing new business opportunities for continued marketplace presence.

 

professional synopsis

 

 

key business achievements

   optimally performed as acting spa director of the $3-million luxury day spa for 7 months during personnel transitioning, including successfully handling all critical and comprehensive management activities immediately after promotion to assistant spa director, as well as spearheading the profitable opening of a prestigious key west, florida-based day spa.

   created and compiled a comprehensive training manual , front desk communications book , and how-to notebook encompassing integrative powerpoint presentations, handouts, and checklists in order to facilitate optimal efficiency at the spa s front desk.

   successfully resolved on-going staff scheduling issues to address changes in business needs and room utilization through the effective cooperation of human resources personnel and executive-level management.

   developed and implemented detailed and accurate inventory sheets for various spa areas to minimize inventory surplus, including efficiently organizing and accounting for an extensive spa storage area.

   effectively created and maintained solid vendor relationships, including providing necessary training classes for service providers and front desk personnel and updating all outdated employee and vendor files.

 

assistant spa director pacific waters spa / acting spa director (7 months)

ø  oversee the direct operations of southern california s premier day spa, including performing all short- and long-term goal planning to maintain a successful, cost-effective, and efficient operational facility.

ø  actively assist in the proper positioning and monitoring of the facility s business relationships with food and beverage activities, along with interacting with hotel and regional sales and marketing teams to further enhance public- and industry-wide knowledge and recognition.

ø  proactively liaise with industry representatives to build strategic alliances vital to business growth, as well as serving as a necessary professional catalyst to the success of all fitness center, aesthetics, beauty salon, and boutique operations.

ø  administer all comprehensive staff training with regard to spa operations, including instructing personnel on courteous business telephone usage, exceptional guest relations, outstanding spa services (i.e. massage, loofah, facial, etc.), and profitable retail sales.

 

professional synopsis

(continued)

 

 

key business achievements

   attained recognition for outstanding personnel training / development skills by being recruited as an important member of the spa training team.

   accurately and efficiently booked spa appointments by focusing on three key areas: cancellation minimization, service up-selling, and customer satisfaction.

   successfully implemented an innovative filing system and all-in-one daily log book which included memos, checklists, and written communications between receptionists to ensure a seamless operational process.

 

training coordinator front desk / spa receptionist / resident make-up artist

ø  created and personalized dynamically effective training programs for new administrative personnel, including developing, implementing, and maintaining high-quality standards for associates to provide consistency within business operations.

ø  effectively established protocol for spa guest interactions based on a thorough understanding of spa flow in order to assist personnel in setting key service criterion, along with organizing and authoring a comprehensive policy and procedure manual for spa receptionists.

ø  proactively assisted the spa director with inventory tracking and re-ordering activities by demonstrating a valuable knowledge of all spa software.

 

 

key business achievements

   successfully improved brand-specific counter sales from a -2% to an outstanding 6% trend.

   developed and maintained a significant customer registry program which assisted in the establishment of personal, clientele-based relationships for generating increased business revenue and continued marketplace dominance.

 

lancôme business manager

ø  effectively represented an exceptional image of the cosmetics brand which led to an overall increase in retail sales, a loyal consumer base, and the encouragement of fellow associates to make decisions to reflect positively on customer satisfaction and company-oriented well-being.

ø  fostered synergistic teamwork through the resourceful training of beauty advisors and makeup artists, as well as successfully delegating tasks to allow individualized work-related confidence.

ø  optimally assisted customers through suggestive selling techniques by demonstrating a comprehensive knowledge of all brand-oriented products and retail company services, as well as supporting the set-up of creative visual merchandise displays to enhance overall sales.

ø  performed make-up demonstrations and skincare consultations to create customized regimens for clients, along with making solid product-based recommendations to ensure outstanding levels of customer satisfaction at all times.

 

education and professional training

 

bachelor of science in resort and hospitality management

florida gulf coast university

 

attended cosmetic and general business seminars since 2001,

including the 2006 and 2007 orlando premier day spa convention.