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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Seasoned Management Professional eager to contribute solid personnel and operations leadership expertise toward supporting a progressive organization in optimizing bottom-line performance.

 

Qualifications Profile

 

         Significant background in consumer banking and lending operations, specializing in driving cutting-edge technology solutions which expedite daily operations, elevate quality control, enhance competitive positioning, and minimize risk.

         Excel in strategic planning, process improvements, project management, and staff development and leadership.

         Reputation as a deadline-focused, methodical, and systematic professional with outstanding interpersonal and communication skills.    

         Proactively orchestrate collaborative and unified efforts among all bank departments.

         Proven ability to handle competing demands and priorities, and quickly adapt to new roles, responsibilities, technologies, and environments.

 

Professional Experience

 

Discover Financial Services, Chicago, Illinois, 2009 to Present

Consumer Banking Operations Manager

  • Direct and supervise three project managers in continually optimizing consumer banking operations inclusive of software release testing, changes, and implementations.
  • Manage Fiserv core bank processor relationship encompassing Signature, Fiserv EFT, Fiserv Output solutions, and SCO (branch capture).
  • Provide critical support to all internal bank service and payment areas in Delaware and Utah.
  • Efficiently respond to FDIC requests regarding reports, complaint/resolutions and audits.

 

Swift Financial, Wilmington, DE, 2007 to 2008

Operations Officer

  • Spearheaded set-up of electronic online banking solution featuring cash management tools for small businesses utilizing ACH, sweeps, online wire transfer request, etc.
  • Supervised, motivated and directed 16 underwriters/relationship managers and four operational support specialists in delivering first-rate quality service.
  • Steered full-scope deposit operations spanning fraud review, exceptions processing, EFT processing, ACH processing, fund settlements and DDA maintenance.
  • Coordinated implementation and maintenance of merchant card services, money market accounts, and merchant remote capture solution.

 

Amcore Bank, Rockford, Illinois, 2005 to 2007

Treasury Management Operations Manager

  • Proficiently led cash management via SilverLake system to administer domestic and international wires, international services (spots, forwards, currency exchange and documentary collections), ACH, Retail and wholesale Lockbox payments, account analysis and ARP department activities.

 

Continued

 

 

Professional Experience continued                                                         Yyyyyy x. yyyyyy C Page 2 of 2

 

  • Managed, motivated, coached and developed 40 employees, consistently recognizing exceptional performance and guiding personnel through career pathing.
  • Ensured compliant and efficient transaction processing and established procedures and policies to minimize and control operational risk.

 

University Of Wisconsin Credit Union, Madison, WI, 2004 to 2005

Processing Center Operations Manager

  • Applied dynamic organizational skills toward managing check processing, ATM, consumer loan payments, and Bank by mail.
  • Coached, empowered, developed and directed high-performing team of ten full-time personnel.
  • Navigated successful migration to a Check 21 compliant platform including check imaging, payment processing, ATM imaging and integration into core processing (Fidelity s Miser).

 

M&T Bank, Buffalo, NY, 2001 to 2003

Quality Control Analyst

  • Diligently enforced quality control through due diligence mortgage underwriting and internal audit of all government and investor loans.
  • Employed excellent multi-tasking abilities in reviewing Early Payment defaults, performing pre-funding auditing, conducting fraud research, and completing monthly HMDA audits.
  • Conducted monthly/quarterly mortgage servicing audits which include ARMs, MIP, Late Charges, Transfers/ Purchases, Escrow Analysis, 235 special loans, Assumptions and Paid in Full.

 

JP Morgan Chase & Co., Rochester, NY; Wilmington, DE, 1997 to 2001

Consumer Loan Manager 

  • Directed, motivated, empowered, evaluated and managed team in underwriting auto, boat, personal, CD-secured, and home equity loans.
  • Scrutinized applications to assess borrower s income, credit history and adequacy of collateral, appropriately executed credit decisions, and reviewed appealed applications.

 

Senior Operations Manager 

  • Promoted from role as Senior Credit Underwriter based on proven management acumen and attention to quality, compliance, and productivity.
  • Hired, trained, developed and directed personnel, conducted regular performance evaluations, and counseled staff in career advancement opportunities within company.
  • Maintained extensive G/L accounts for Chase's control disbursement funding activity.
  • Effectively oversaw wire transfer authorizations, daily funding authorizations, sweep account adjustments, Federal Reserve Bank's reconcilement, and intra-DDA account sweeps.
  • Seamlessly partnered with controllers to reconcile fund accounts and enforce operational policies and procedures.
  • Generated regular reports for senior management encompassing charge-off recommendations, reconcilement reviews, write-off packages, etc.

 

Education

 

Bachelor Of Arts Degree, University Of Delaware, 1996

 

Industry Associations

                                         

Electronic Payments Network (EPN) BAI NACHA Fiserv   Jack Henry AFS Metavante

 

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