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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career profile

 

offer more than 9 years in the insurance industry focusing on benefits administration and hr for tpa (third party administrator) administering companies self-funded benefit plans. possess a solid work history showcasing excellent project management, team leadership, financial analysis, and operations administration skills. develop business by providing superior customer service and follow up to maximize continued and referred patronage.

professional experience

 

united medical resources, inc., cincinnati, oh                                                   1994-2003

account manager (1999-2003)

account coordinator (1996-1999)

benefits administrator (1994-1996)

     oversaw claims processing for medical and disability claims while maintaining optimal customer service to ensure expedient resolution.

     answered phone calls and managed providing benefit information and verification with members, physicians and hospitals.

     managed claims inventory by verifying accuracy of documentation and tracking processed claims.

     administered companies benefit plans and served as the main hr contact.

     trained, mentored, and supervised a team of benefits administrators.

     facilitated implementation of new customers and benefit plan changes and coordinated employee meetings during open enrollment.

 

gte directories, columbus, oh                                                                                 1989-1994

customer service representative  

     grew business for yellow page advertising by conducting telephone sales to a target market as well as renewing or up-selling existing clients and pitching potential clients.

     provided excellent customer service and follow-up to ensure repeat and referred business.

 

accomplishments:

     recipient of 1992 sales award for exceeding 100% of sales budget.

 

at&t, columbus, oh                                                                                                                     1988-1989

customer service representative  

education

 

the ohio state university, bachelor of arts in communications, 1989

xavier consulting group, management and leadership program certificate

activities

 

xavier university, assistant swim coach, cincinnati, oh 1997-2003

westerville aquatic club, swim coach, columbus, oh, 1989-1994

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