retail management ~ store operations ~ human resources ~ customer service

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process improvements                    strategic business planning           quality assurance

hiring/training                                  scheduling/supervision                  employee retention

profit & loss/budgets                     forecasting & analysis                    cost controls

inventory control                             in-stock optimization                      shrink reduction

merchandising/advertising             customer relations                         safety programs

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logistics team lead, target-philadelphia                                                                        2008-present

  recruited to spearhead team training, coaching and supervision in order to boost in-stock, productivity and backroom performance; proficiently review and analyze backroom reports to define strategies for improving efficiency and accuracy

  actively collaborate in selecting, hiring and retaining top-performing teams

  strategically plan, schedule and assign team workflow to maximize use of resources, control labor costs and meet operational requirements, ensuring full coverage, dynamic guest services and optimal work center efficiency

 

assistant store manager, rite aid -philadelphia                                                                      2008

  successfully reduced shrink and inventory levels by identifying and capitalizing in team member skills as well as effectively executing corporate programs

  facilitated merchandising plans based on consumer buying trends which was instrumental to driving monthly sales growth

  proactively interfaced with customers, both verbally and in writing, to provide prompt resolution to issues and ensure high satisfaction levels

 

department manager/assistant manager, wal-mart.-philadelphia                                2003-2008

  enhanced operations of 6 different departments while consistently achieving budgetary guidelines and reducing employee turnover rate created broad-scope business plans supporting all areas of operations, leading to increased sales through strategic marketing, advertising, human resource management, and p&l analysis

  launched a 30/50/90-day plan encompassing swas recap scheduling report and p&l analysis/ forecasting to improve sales, in-stock, shrink, production performance, and bottom-line profits

  implemented results-focused staffing, training and team building initiatives and created a supportive teamwork environment to significantly boost employee morale and productivity; steered daily staff meetings, conducted routine job appraisals and coordinated staff schedules

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degree, management training program, store management, rite aid; 2008

degree, management training program, wal-mart university; 2005

business administration major, devry university; 2003