Dynamic, ambitious, and hardworking professional eager to integrate broad based professional experience and education into a management role with a progressive organization. Proven ability to drive process improvement initiatives, staff development, client relations and general operations initiatives to secure business growth, customer satisfaction, and bottom line performance results.
Core competencies include:
Cultivate Business Relationships
Project Management and Leadership
Research and Data Collection
Business Analysis/Process Improvement
Staff Development and Training
Customer Service Focused
Bd s Mongolian Grill - Kitchen Manager (2009 to Present)
Lead day to day business management for kitchen operations; oversee all vendor relations, purchasing, contract negotiations and quality control initiatives.
Leverage knowledge of process improvement activities to streamline inventory management and maintain cost control; resulting in a decrease in food costs by 2%.
Drive employee development efforts in all departments; facilitate Server training and create a customer service environment, resulting in an increase in positive guest experience from 79% to 86%.
Collaborate with Senior Management to create new and interesting promotions to drive brand awareness and capture market share; contribute creative marketing ideas and formulate strategies.
Stone Fire Pizza Company - Senior Manager (2006 to 2009)
Contributed strong leadership and interpersonal skills to drive business goals; implemented smart business strategies to lead operation to growth, and increases in year over year sales performance.
Analyzed business data to streamline inventory, labor, amusement, bar and merchandise costs; developed new tools to decrease operating costs by $30K, while increasing customer service delivery.
Contributed strong management and training skills to re-energize HR, systems management and customer service goals; facilitated ongoing training and development to maximize staff performance.
Collaborated with IT to manage company website; monitored updates and e-commerce activities to increase traffic and capture internet driven sales opportunities.
Primo - Assistant Kitchen Manager /Front of House Manager (2003 to 2006)
Began tenure in position as a Line Cook, and gained quick promotion to Manager; provided supervision and oversight for 40 Staff members, created a customer focused environment, and provided training and development opportunities to optimize performance and profitability.
Lowered overall labor costs by 2% by streamlining coverage, and retooled the coupon redemption system to produce effective tracking and eliminate fraud.
Xxxxxx School of Engineering (2004 to Present)
International Business Studies with a focus on Management and Finance (In Progress)
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