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career objective
results-driven project manager eager to contribute dynamic analytical, technical, and strategic planning skills toward supporting the employer in optimizing operational performance
profile
ø offer eight years of progressive experience, with expertise in program / project management, issue resolution, client relations, and account management
ø expertly design, implement, modify, document, and troubleshoot complex technological solutions and processes
ø compile and analyze business data to generate reports instrumental to senior management in assessing performance
ø demonstrated ability to perform multiple concurrent functions; consistently achieve critical deadlines and maintain high quality standards
ø exceptional communication, presentation, negotiation, and relationship management skills
ø proactive team player equally productive in independent and collaborative environments
~ key achievements ~
- granted responsibility for procurement for multi-million-dollar implementation project across multiple data centers
- played integral role in developing and executing client account management training program
- successfully managed out-of-band edge device project supporting more than 2,600 customer network connections
- selected to serve as a technical resource and support training efforts for new edge managers
- co-authored technical service representative operational procedures guide
professional experience
savvis, st. louis, mo and fort worth, tx 2002 c present
client account manager / project manager (2005 c present)
- in recognition of outstanding performance, steadily progressed within company to attain position entrusted with comprehensive customer lifecycle management
- develop client relationships, oversee implementations, and deliver post-sales support and regular service reviews
- provide 24/7 availability for responding to and resolving technical, business, and billing escalations; generate rfos to facilitate speedy issue resolution
strategic edge management specialist (2003 c 2005)
- proactively monitored client network connections to ensure optimal performance and efficiently resolve outages
- worked closely with telecommunication carriers to troubleshoot failed circuit connections
- relayed core equipment issues to internal escalation points and participated in monthly vendor calls addressing recurring connections problems
technical service representative (2002 c 2003)
- provided knowledgeable, courteous, and efficient customer service and issue resolution; diligently documented and reported on customer issues
- communicated with 2nd and 3rd tier escalation points to achieve excellent levels of customer satisfaction and ensure proper follow-up
education
university of missouri c rolla
graduate certificate in project management 2008
bachelor of science in electrical engineering 2002
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