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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

e-mail: abc@xyz.com

objective

 

results-driven and energetic operations executive eager to contribute dynamic problem solving, sales/business development, and team-building skills toward actively supporting a progressive organization in maximizing operational and financial performance.

key areas of strength

 

ø  business analysis & development c diligently assesses business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities. adept at planning and goal setting.

ø  sales, marketing & product management c outstanding background in market analysis, identifying sales channels, territory management, enhancing marketshare, and performing strategic account planning. displays extraordinary decisiveness to promote new product/service roll-outs and drive seamless introduction to market.

ø  customer / client service c employs superior interpersonal, negotiation, communication and presentation skills to maximize customer satisfaction and retention. demonstrates well-honed closing skills to negotiate contracts for maximum profitability. extensive experience in delivering sales presentations to top-level executives.

ø  personnel training & management c combines solid leadership and team-building talents to train, motivate, mentor and manage highly-productive personnel. significant experience in boosting team morale and confidence. equally skilled at training, coaching and developing peak-performing management staff.

ø  strategic / tactical planning & initiatives c researches, identifies, analyzes, and targets business development opportunities to catapult business into unparalleled levels of success.

professional experience

 

accredited home lenders, orange, ca, 2001 to present

senior operations manager

steadily advanced through series of promotions based on exceptional performance and achievements.

         expanded division from 4 to 7 regions by hiring and training 45 new employees; rapidly grew sales from $18m per month to over $100m to lead district to rank in 1st place throughout company for highest sales revenue.

         oversee credit decision, compliance, updating and aligning policies and procedures among teams, and streamlining communication and customer service activities.

         applied significant analytical abilities to define and re-write company s core and specialty underwriting guidelines, establish internal underwriting and credit criteria, and streamline process flow.

         proactively collaborate with investors in administering problem loans unable to sell in abs market.

 

continued

 

yyyyyy x. yyyyyy ~ page 2 of 2

 

 

professional experience continued

 

         merge strong planning, organizational, and strategic thinking skills to formulate growth plans for employees and regions.

         hire, train, coach, motivate and manage internal operations and sales personnel.

         expertly steer cost center to generate and sustain highest profit percentage companywide.

         increased sales from $7m per month to over $26m monthly as regional sales manager.

         handpicked to establish a new region in corresponding lending; hired, trained and supervised  personnel, and grew region from $0 to $14m per month within 4 months.

         inducted into accredited home lenders president club in 2007.

         earlier roles included: senior manager of doc & funding, division credit manager, regional sales manager, and operations manager.

 

pinnfund usa, carlsbad, california, 1999 to 2001

area credit manager

         exhibited sound judgment in reviewing, analyzing, and making determinations about loan submissions. 

         skillfully assessed credit data, title reports, and appraisals, summarized analysis, and executed  decisions based on specific guidelines.

         trained, mentored and supervised western region underwriters in all aspects of credit analysis and underwriting. 

 

norwest financial, el cajon, california, 1994 to 1999

branch manager

         spearheaded daily operations of profitable cost center with an emphasis in account management and development.

         leveraged advanced multi-tasking expertise to orchestrate advertising efforts, customer relations, account delinquency issues, business planning, and staff productivity maximization.

         contributed sharp business acumen and leadership qualities toward successfully directing operations and human resources of a $19m business.

         generated quarterly and annual financial reports critical to facilitating appropriate business decisions.

         appointed district captain in charge of recruiting, sales finance conversions, contractual accounts, potential 60-day delinquent accounts, and ensuring all branches achieve or exceed monthly loan goals. 

education  & licenses

 

health science / health administration studies: california state university northridge

 

licensed real estate agent, state of california

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

e-mail: abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a sales/operations management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as indicated in the accompanying resume, i bring to you a significant background in sales management, proficiency in directing daily business operations, and strong personnel leadership skills. i also offer an unwavering drive to succeed, polished negotiating expertise, and excellent interpersonal skills.

 

briefly, some of my key qualifications include:

 

  a proven ability to cost-effectively navigate multi-million dollar business operations.

  exemplary talents in confidently delivering sales presentations to c-level executives.

  well-honed capabilities in networking, territory management, and major account servicing.

  impressive abilities problem solving, prioritization, multi-tasking, and forecasting.

  an outgoing and competitive personality which can be leveraged to overcome sales objections, generate new business and expand market share.

as a proactive contributor to your organization, you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance, dedication and initiative. i am confident that i could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx

cell: (xxx-xxx-xxxx

e-mail: abc@xyz.com

 

 

 

 

 

date

 

 

 

interviewer s name

title

company name

address

city/state/zip code

 

dear__________________:

 

it was a pleasure (speaking with you/meeting with you) on [insert date here]. i would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. i am still very interested in the <insert job title> position, and i am convinced that it is the right job for me. i feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

the position as you described it to me would combine my strong skills in [insert two skills or qualities here].  this would allow me to make the same valuable contribution to your organization as i ve made to my past employers a win-win proposition for both of us.

 

(choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(i am eager to meet with you in person to further discuss my background and qualifications. please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)

 

(again, thank you for considering my qualifications. i enjoyed our talk, and am available at any time to provide you with any more information you may need. i look forward to hearing your decision.)

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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