career objective                              

results-driven executive/administrative assistant eager to contribute superior communication, organizational, and data management skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer extensive administrative experience, with expertise in facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  dynamic communication, presentation, and relationship management skills; superior research, organization, and coordination abilities

ø  demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; strong attention to detail and emphasis on accuracy

ø  consistently meet deadlines while providing high quality service; repeatedly recognized for excellent work and technical aptitude

ø  streamline procedures and increase overall productivity; cost-effectively manage office inventory and ordering, coordinate corporate events, and introduce technological solutions

ø  thorough knowledge of data warehousing standards, strategies, and tools; strong record of handling confidential information

ø  proactive team player equally effective in independent and collaborative environments

 

~ technical proficiencies ~

ms word ~ excel ~ powerpoint ~ outlook ~ filemaker pro ~ windows operating systems ~ type 50 w.p.m.

professional experience                

international association of plumbing & mechanical officials (the iampo group), ontario, ca                 1989 c 2008

global sales & customer service manager (2005 c 2008)

• in recognition of outstanding performance, steadily progressed within association to achieve managerial position entrusted with providing excellent service for existing customers while expanding client base and increasing market share
• successfully steered daily departmental operations and contributed to the development and implementation of policies and procedures
• worked closely with clients and internal personnel to efficiently respond to customer requests and inquiries; researched and resolved potential issues
• coordinated information management efforts; built and maintained crm database for organization-wide use

membership services manager (1999 c 2005)

• performed a broad range of administrative functions including membership data organization; provided superior member services and facilitated communications
• reviewed and processed high volumes of applications, conference sponsorship forms, and payments
• prepared documentation and correspondence, generated reports for senior management, distributed press released and chapter notices

listing compliance manager (1989 c 1999)

          oversaw field inspector itineraries and maintained regular communication; administered quality control database, executed critical secretarial duties, supplied exceptional customer service and relations

 

~ key achievements ~

• increased revenue by $250,000 and grew client base by 15% annually
• researched and created toll-free line resulting in improved customer communications
• offset cost for conference events through establishment of sponsorship program
• awarded employee of the month numerous times; recipient of 10-year and 15-year certificates of appreciation

education & training                       

certifications in excel &powerpoint (levels i & ii), new horizons computer learning centers, anaheim, ca       2005

 

business management fundamentals, the iapmo group, ontario, ca                                                  2003

 

legal secretary certification, waterston college, west covina, ca                                                                    1986