career profile

results-oriented professional with solid knowledge of customer service and social issues and best practices for the related business context. perform daily functions and requests according to appropriate internal policies and procedures.   demonstrate a commitment to continuous improvement, to include the use of contemporary applicable technology such as microsoft office, windows environment, spss (statistical package for social sciences).

customer service / teambuilding & leadership / public relations

personnel relations / interpersonal skills / professional development & training

written & verbal communication

professional experience

server, 2009 c present ~ copperhead grille, allentown, pa

• ensure every guest entering into restaurant must be acknowledged properly and greeted warmly.
• enhance the professional development of other servers by offering advice as server trainer.
• stand as the front interface to guests and recognize importance of demonstrating a professional gesture and polite behavior.
• assist in sitting the guests when they arrive, take their orders, and serve food and beverages, clear used cutlery and replace table settings when guests leave.

leasing agent, 2009 ~ brakeley garden apartments, phillipburg, nj

• met with prospective tenants to show properties, explain terms of occupancy, and give information about local areas.
• inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• investigated complaints, disturbances and violations and resolve problems following management rules and regulations.
• maintained records of sales, rental or usage activity, maintenance and operating costs, and property availability.
• determined and certified the eligibility of prospective tenants, following government regulations.

 

waitress, 2007 to 2009 ~ olive garden, easton, pa

waitress, 2004 to 2006 ~ perkins family restaurant and bakery, phillipsburg, nj

• provided polite service to customers, recommending daily specials and beverages.
• checked with customers to ensure that they are enjoying their meals and took appropriate action to correct any complaints or requests.

 

cashier, 2003 to 2005 ~ stop & shop, phillipsburg, nj

• handled cash and credit payments, made change, gave receipts, accounted for all payments, and performed related clerical duties as needed.
• operated cash registers to compute and record sales and wrap merchandise for customers.
• met the public and explained charges or billing policies, and answered routine questions and complaints.

counter service, 1999 to 2003 ~ dunkin donuts, phillipsburg, nj

• prepared food such as sandwiches, hot entrees, and desserts for takeout, using standard formulas or following directions.
• generated bills for food, using cash registers or adding machines, and accepted payment or make change.

activities

bachelor of science in sociology, minor criminal justice, 2007 ~ montclair state university, montclair, nj

relevant courses: foundations of sociological inquiry, statistics, social research methods, juvenile delinquency, criminal law and procedure, introduction to criminal justice, illicit drugs, prison and punishment, and sociology of: organized crime, rich and poor nations, and policing

 

 

 

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer my years of experience in client-focused, service-oriented environments toward supporting the goals of your organization.  to acquaint you with my key qualifications, i am submitting my resume for review; in advance, thank you for your time and consideration.

 

experience in sociology, customer service, and public relations are the basis for my confidence that i would be a valuable asset to your organization. i consistently represent the employer in a positive manner in interfacing with broad populations within diverse settings spanning upscale restaurants and high-volume food service to residential property leasing.  complementing this, i possess dynamic strategic planning, prioritization and organization skills as well as a strong attention to detail, all crucial to maximizing productivity and meeting critical timelines while maintaining high quality standards.  additionally, i am a solutions-focused problem solver with a talent for quickly addressing and resolving issues to ensure optimal client satisfaction levels.

 

as a team member, you will find me to be a customer-focused, highly organized professional committed to supporting your success. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure