Credentialed Computer Technician, System Administrator and Network Engineer eager to contribute technology expertise as well as dynamic client servicing/user support and project management skills toward assisting the employer in achieving business goals.

 

 

• Proficiency in DOS 6.22, UNIX, Microsoft Office Suite (Word, Excel, PowerPoint), Espresso, SMARTS system, TACACS, Windows (all versions), and proprietary software.

         Superior blend of expertise in networking, IT security, server administration, performance tuning and system optimization.

         Adeptness in helpdesk operations management, and possess outstanding capabilities in scrutinizing and diagnosing technical errors and issues, and in effectively guiding end users in rectifying problems.

         Excellent interpersonal, organizational, problem solving, and documentation skills.

         Highly skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals.

         Strategically combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting/exceeding employer expectations.

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.

 

 

Master s in Information Systems (in progress), University of Phoenix, Plano, Texas

Bachelor of Science in Computer Information Systems, DeVry, Institute of Technology, Irving, Texas

Associate s in Administration of Justice, Monterey Peninsula College, Monterey, California

 

Certificates:

         Personal Computer Repair

         HP-UX System Administration Basics

         HP-UX System Administration for HP 9000 Systems

         HP-UX System Administration and Network II and III

         HP-UX Troubleshooting

         HP OpenView Network Node Manager on UNIX

         HP OpenView Network Node Manager II

         Shell Programming

         SUN Solaris 8 System Administration I and II

         SUN Shell Programming for System Administrators

         Global Knowledge, Windows 2000 Client Administration and Windows 2000 Server

 

Continued

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

 

Verizon Business (previously WorldCom and MCI), Richardson, Texas, 2000 to Present

Network Engineer

• Promoted from role as Team Leader of Network Tools Team to drive administration of 2000+ UNIX and Windows servers inclusive of user account management, troubleshooting application issues on production servers, and providing 24x7 on-call response to Priority 1 issues.

• Successfully built, coordinated and led a dynamic 5-member team to optimize productivity in maintaining 35 Windows 2000 and UNIX servers as well as 80 Windows 2000 Professional workstations.
• Applied polished organizational strengths toward managing user accounts, facilitating server security, configuring hardware and software, installing/de-installing applications, performing capacity planning, creating backups, and expeditiously resolving trouble tickets.
• Relied upon to consistently maintain server availability critical to achieving business continuity.

 

Perot Systems Corp., Plano, Texas, 1997 to 2000

UNIX System Administrator

• Spearheaded operations to maintain high availability for 24 HP K and V series servers supporting nationwide 24/7 environment.
• Demonstrated exemplary multi-tasking expertise in analyzing and resolving outages, adding/deleting users, and steering problem resolution and escalation as needed.
• Skillfully facilitated UNIX security, hardware and software configurations, and management of user and group accounts.
• Installed and de-installed applications and displayed strong forecasting abilities to perform capacity planning and create backups.
• Continuously optimized system performance and handled trouble ticket resolution in a development and production environment.

Pyramid / HP System Operator

• Initiated, processed and monitored client scripts for filling and billing accuracy, and prepared comprehensive cost analyses for team s client base.
• Retrieved and restored client data from archived tapes as requested.
• Exhibited excellent leadership attributes in training, coaching and mentoring new personnel.

 

KnowledgeBroker, Inc., Carrollton, Texas, 1996 to 1997

Help Desk Manager

         Supervised, directed, trained, scheduled and managed up to 60 technical support employees, consistently emphasizing superlative customer service, efficiency, and team cohesiveness.

         Played a key role in developing FAQ database to accelerate client support functions.

         Employed extensive administrative talents to devise client reports illustrating accounting performance and cost analyses.

 

Earlier experience includes significant background with the United States Army in roles that included: Information Management Officer, Operations Sergeant and Acting First Sergeant, and Chief of Investigative Support and Criminal Investigator.

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Are you currently seeking a dedicated and focused Systems Administrator with substantial experience in Microsoft and UNIX technologies?  If so, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you significant experience in system and network administration, resolving technical issues and deficiencies, leading teams, and optimizing overall operational performance.  To complement these qualifications, I offer strong organizational strengths, analytical skills, and first-rate communication skills vital to determining and responding to customer needs and forging effective relationships. 

 

If selected to join your organization, you will find me to be a diligent and dedicated professional committed to supporting you in achieving your objectives through superior performance and initiative. I would most certainly be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.

 

Truly yours,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the systems administrator position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy