yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                           abc@xyz.com

                                                                                                                                                                    

objective

productive, quality-oriented administrative/customer service professional eager to contribute exceptional business support, office management, project administration and interpersonal relation skills toward optimizing operations of a progressive organization.

career profile

ø  over 20 years of administration, customer relations and communications experience.

ø  career built with a major global telecommunications corporation and with the united states navy.

ø  expertise in information technology, issue resolution, multi-tasking and business data research.

ø  knowledgeable in providing highly effective business development support.

ø  outstanding communications and presentation skills.

ø  proficient in advanced software applications.

ø  experienced in providing support for senior command management.

ø  skilled in policy/procedures and process improvement.

ø  comprehensive grasp of business management.

ø  strong capacity in internal control design and implementation on a large-scale basis.

ø  focus on productivity enhancement and meaningful cost control.

ø  record of progression to assignments of increasing authority and responsibility. 

ø  upcoming a.a., general studies.

professional experience

prospect pipeline, llc, everett, wa                                                                                                          2008

call center agent

       recruited to provide comprehensive support for business development efforts.

       compiled target listings from multiple business resources.

       coordinated with sales personnel to facilitate business development.

       performed direct sales activities to encourage contact with sales representatives.

at&t mobility, bothell, wa                                                                                                           2006 c 2008

business customer service representative

       retained to provide comprehensive customer information response and billing data.

       successfully achieved customer issue administration with one call resolution.

       effectively activated new customer accounts involving multiple it systems.

       utilized web-based tools for customer contact.

       adjusted customer accounts as needed.

       enhanced revenue upgrade.

united states navy, various duty stations                                                                                      1984 c 2005

administrative assistant, san diego, ca (2002-2005)

       advanced to support works program coordinator in scheduling assignments for over 300 military prisoners.

       originated job change reports for housing units and staff personnel.

       tracked and administrated personnel database.

       in charge of correspondence, documentations and reports.

administrative assistant, naples, italy (1997-2002)

       designated to author and disseminate position assignment notices.

       gathered information to update personnel/employment files.

       effectively trained personnel on new employee sponsorship.

earlier background

prior to 1997, served the united states navy as administrative assistant, oak harbor, wa, and administrative legal assistant, kings bay, ga.  in these assignments, developed outstanding command officer support, scheduling, record keeping, payroll, legal and documentation skill sets, and notary public designation.

education

university of maryland, university college, naples, italy

associate of arts, general studies, expected graduation date