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xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

motivated professional eager to contribute dynamic team-building, interpersonal relation and client skills toward actively supporting the employer in optimizing performance.

profile

ø  offer progressive customer service experience in a broad range of environments, with comprehensive technological background.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  ensure customer service and satisfaction is afforded highest attention and priority.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  proficient in microsoft office and quicken.

ø  bilingual in spanish & english.

professional experience

retail web sales, craigslist and ebay - self-employed                                                                   2001-2008

  contributed dynamic communication and interpersonal relation skills in managing all aspects of web sales.

  achieved 99.2% customer feedback rating and reached silver powerseller status.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues.

  established personal business with great success, large clientele base, and forward-thinking yyyyyy x. yyyyyys.

 

computer hardware technician - self-employed                                                                            2005-2007

  strategically defined, developed and executed hardware and software standards instrumental to boosting productivity, efficiency and quality of customers technical operations.

  identified and addressed existing and potential hardware/software issues and created proactive upgrades and enhancements for optimal results.

  innovatively developed and launched targeted marketing strategies to maximize sales, including online website/community postings and local advertising.

 

csr surveyor - telecommunications and information policy institute, ut austin                                2000-2001

  successfully dealt with upset customers by utilizing a friendly, firm tone of voice.

  proficiently handled between 12 to 40 calls on a daily basis; applied advance communication and interpersonal relation skills toward effectively persuading customers to take surveys on various topics.

 

customer service representative - convergys                                                                                2001

  contributed technical expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting billing/service problems and promoting service upgrades.

  resolved customer issues promptly and efficiently with strong focus on achieving accuracy goals and timelines.

  effectively calmed down irate customers and patiently educated and assisted customers with severely limited technical knowledge.

 

customer service representative - spincycle                                                                                 2001

  actively trained, mentored and motivated new employees, playing an instrumental role in the development of top performing team members.

  immediately handled customers purchases and complaints.

 

office assistant/cashier/csr - meadows theater office at southern methodist university                 1999

  coordinated and facilitated diverse customer service functions to ensure high quality of services.

  updated previous transaction records and transferred written information onto computer databases, emphasizing accuracy and efficiency.

education

bachelor of arts in business, minor in accounting - university of texas at brownsville (brownsville, tx)

 

 


date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

are you seeking a results-focused, solutions-oriented customer service representative to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic team member.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive background in customer service and technology.  to complement my experience, i offer a bachelor of arts in business, minor in accounting.

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

peter paredes

 

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