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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Driven Senior-Level IT Management Executive eager to contribute extensive background in infrastructure management, project leadership, and data center operations toward supporting and leading a dynamic employer in optimizing bottom-line performance.

 

Profile

Substantial blend of technical and business acumen with exceptional hands-on management experience in a broad range of IT arenas, especially in data center infrastructure development and management. Perceptive and visionary, offering outstanding capabilities in project management, regulatory compliance, networking, system administration, and process re-engineering. Strong expertise in disaster recovery planning, procurement of new technology, vendor relations, and contract negotiations and administration. Excel in budgeting, change management, policy and procedure development, identifying cost savings, and SLA management. Highly accomplished in conceptualizing, defining, and instituting operational strategies to accelerate company growth and capitalize on emerging technologies.

 

Key Achievements:

 

         Analyzed, designed and upgraded data center infrastructure for EDS client via new software and best business practices.

         Pioneered Quebecor s first 24x7 IT Operations Center to adequately manage newly redesigned infrastructure; assembled quality-focused Service Desk team to support 125 manufacturing sites encompassing over 10,000 users.

         Coordinated UNIX migration/upgrade initiative at Quebecor World to eliminate 5 data centers and generate savings of $10.5M.

         Automated production forecasting and workload planning to significantly increase efficiency for ABC Distributing.

         Slashed printing output by 40% at ABC through introduction of solution which provided remote distribution centers with immediate online viewing capability of requested business reports.

         Fortified and enhanced operation service levels at ABC to 99.9% by defining and implementing innovative framework to support new business processing requirements.

         Captured $4M+ in annual savings through adeptly planning and overseeing consolidation of two corporate data centers for TRW REDI.

         Reliably maintained 99% uptime for TRW REDI and standardized problem resolution procedures to streamline and expedite support efforts.

 

Professional Experience

 

EDS, an HP Company, Miami, FL (Norwegian Cruise Line), 2006 to 2009

IT Infrastructure Consultant

         Spearheaded IT (data center) infrastructure planning, development and support through project management, enterprise disaster recovery planning, and oversight of Production Services group.

 

Continued ►

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

         Reliably steered compliance with customer requirements and corporate standards to ensure and achieve flawless maintenance of documentation, escalation plans, and contact information.

         Championed design, set-up and management of comprehensive disaster recovery plan with SunGard to support corporate data center global operations; resourcefully established Hot Site recovery environment at SunGard co-location facility.

 

Quebecor World Inc, Itasca, IL, 1998 to 2005

Director, IT Infrastructure

         Directed corporate infrastructure technology initiatives, operations and strategic direction, with full accountability for budgeting, personnel management, and project leadership.

         Elevated service levels to over 99.997% through implementation of system tools such as Apps-Worx Suite, and BMC Patrol Mercury SiteScope using ITIL methodology.

         Formulated and initiated in-depth disaster recovery plan with IBM to support corporate data center and played an integral role in driving SOX compliance to achieve successful audit.

         Diligently defined and enforced best practices to successfully maintain systems architecture and LAN/WAN infrastructure for onsite and remote offices.

         Headed data center consolidation initiative inclusive of strategy development, architecture design, operating plan, and merging of groups and services into single central location.

 

Prior Background includes:

Operation Manager, ABC Distributing LLC, Miami, FL, 1995 to 1998

Data Processing Manager, TRW REDI Property Data, Ft. Lauderdale, FL, 1988 to 1995

System Manager, Bank Of America, Miami, FL, 1982 to 1988

 

Education & Professional Development

 

A.A. Degree in Computer Science, Miami Dade College, Miami, FL

 

Certified, ITIL Foundation in IT Service Management ITSM Academy, Ft Lauderdale FL

Certificate, Data Center Operations Management IBM Information System Institute, NY

Certificate, System and Network Management IBM Information System Institute, NY

Certificate, Project Management DuPage Business and Professional Institute, IL

Additional Training:

● Security Management ● Large System Configuration and Implementation

● System Network Architecture Concepts ● Leadership Training

Technical Expertise

 

HPUX, AIX, Digital UNIX, Linux, Sun Solaris, NET Appliance, Windows 2000, VMware, VMS, MPE, OS/400, MVS JES2, VSE, and VM DBMS, Oracle, SQL Server, and DB2, CICS, ERP (Lawson), PeopleSoft Financials, LAND DESK, Citrix, Microsoft Office Suite, BMC Patrol Mercury SiteScope and Siteseer, Apps-Worx and CA Job management, CA Service Desk, c.Support, Tivoli Storage manager, and Legato, APC Data Center management applications, Microsoft Project, Sun Solaris, IBM I-Series, P-Series, SAN, Cisco devices, BIG-IP, TCP/IP, VPN, X.25, ATM, Frame relay, DSL, MPLS, SONET.

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