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JOHN KOWALESKI

742 Forest Street ¾ Xxxxxx, Xxxxxx xxxxxx ¾ xxx-xxx-xxxx ¾ Abc@xyz.com

 

Dynamic, ambitious and talented IT/Business Support with broad based experience in leading strong employee development, client relations and quality control initiatives.  Eager to integrate advanced project management skills and exceptional technical savvy toward supporting the business objectives of a progressive employer.  Core competencies include:

 


   Staff Leadership and Employee Development

   Project Management/Budget Accountability

   Interviewing/Hiring/Training

   Persuasive and Effective Communicator

   Create Cohesion/Teambuilding

   IT Operations/Troubleshooting/Resolution


 

Professional History

 

Automatic Data Processing, Parsippany, XXXXXX                                                                                                                1999 to 2009

Regional Project Coordinator                                                                                                                           2008 to 2009

   Led project meetings to define project scope, responsibilities and delegate team assignments; provided subject matter expertise to guide the successful completion of all jobs, and managed ongoing budget, staffing and resources requirements to effectively comply with business needs. 

   Liaised with project teams to provide technical advice, identify risks and resolve issues.

 

Computer Operations Manager                                                                                                                        2004 to 2008

   Provided leadership and oversight to two Lead Computer Operators, six Computer Operators, four Quality Control Specialists and one LAN Administrator to provide critical business support.

   Spearheaded all training and development initiatives; managed performance, developed departmental goals, and maintained accountability for operations budget and expenses.

   Developed internal resources and provided data security and control, disaster recover plans and resolution of escalated functionality issues.

   Directed operations, performed process analysis to identify improvement opportunists;  analyzed workflow, established priorities, and developed comprehensive standards of operations procedures.

 

Lead Computer Operator                                                                                                                                      2003 to 2004

   Oversaw computer operators and QA specialists; collaborated with team members to identify potential issues and updates, and assisted manager in preparing performance evaluations.

   Supervised 2nd shift computer operators and quality control specialists

 

Computer Operator                                                                                                                                                  1999 to 2003

   Accurately and efficiently processed, printed and packaged payroll checks and reports; performed preventative maintenance and completed disaster recovery back ups on server.

 

XXXXXX Sports and Exposition Authority, E. Rutherford, XXXXXX - Traffic Agent                                         1995 to 2004

 

Education and Professional Development

PC Age, Fairfield, XXXXXX - Computer Networking

Automatic Data Processing Manager Development Training Program

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