yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

driven it professional seeking a challenging position in desktop support, where expertise in software packaging and deployment, computer technology, and communication skills will prove instrumental to company success.

career profile

 

a results-oriented it professional with experience in hardware and software installation, configuration, and support. in-depth expertise in maintaining configured servers infrastructure. strong hands on knowledge of network administration, systems analysis, and computer diagnostics. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. dynamic communication, customer service, and relationship management skills.

technical experience

 

 experience includes: systems operation, troubleshooting, and customer service.

technically proficient: microsoft windows operating systems, novell zenworks, wise package studio,

installshield adminstudio. ibm db2, remedy, peregrine, lotus notes, siebel, sms, active directory, zenith, winternals, norton ghost, windows server update services 3.0.

extensive knowledge: pc setup and installation, troubleshooting, packaging applications and distribution

of various application packages to the users desktop.

professional experience

 

the bank of new york mellon                                                                                                                                                2001-present

pc support; helpdesk

• successfully collaborated in massive pc deployments during 9/11 disaster recovery.
• managed broad scope of support functions including the installation, configuration, and troubleshooting of end user systems and software.
• consistently handled 3rd tier service calls.

desktop engineering group

• successfully managed deployment and packaging of both applications and patches utilizing novell zenworks 6.5, microsoft wsus server; servicing 70 servers and 20,000+ users.
• efficiently designed and created msi packages and custom applications using wise package studio, installshield adminstudio, sms installer and novell snapshot.
• consistently provided support for technical analyst, disaster recovery, desktop technician s and various business groups.

wsus administration

• responsible for administration and maintenance of windows server update service 3.0.
• successfully developed and established ms patches testing and deployment strategies; coordinating ms security and critical patches to 30,000 workstations.

 

aon insurance co                                                                                                                                                                         2000-2001

computer systems deployment specialist

• sharp business acumen and experienced in managing broad scope of operations, from dell 12,000 desktop systems deployment, to prepared universal image with pre-installed drivers and applications, device driver installation and software troubleshooting.

education & certifications

 

chubb institute new york city, ny                                                                                                                                            1999-2000

degree in network engineering and data communication

 

microsoft certified professional a + certification