career objective                              

results-driven management graduate eager to contribute strong administrative, risk evaluation, and internal team-building skills toward supporting the employer in optimizing performance

profile                                                

ø  offer eight years of progressive experience with expertise in customer service,  information management, risk assessment, and personnel training and supervision in the insurance industry

ø  demonstrated ability to perform a broad range of concurrent functions in deadline-driven, highly competitive settings; practical experience in applying premium audit and underwriting guidelines

ø  compile and analyze complex data to generate performance reports and develop solutions; ensure accurate documentation and compliance with all regulations

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and direct top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills; consistently achieve outstanding levels of customer satisfaction and retention

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies and knowledge of insurance applications including ms office, sap, irms, alstar, next gen, wsr, dms, pls, wts, and erps

education                                           

kean university, union, nj                                                                                                                     2009

bachelor of science in management, with high honors

 

middlesex county college, edison, nj                                                                                                   2007

associate in science in management, with high honors

 

~ academic affiliations ~

lifetime member, sigma beta delta business honor society

member, lambda alpha sigma honor society of kean university

professional experience                

allstate insurance, bridgewater, nj                                                                                                         11/07 c present

risk assistant underwriter                                                                                                    

• apply depth of knowledge regarding auto, motorcycle, boats, umbrella, and property lines towards conducting detailed investigations of client portfolios to evaluate degree of risk and take appropriate action
• compile and examine documents, identify deficiencies and obtain missing data, work with external agencies, and provide client support throughout the underwriting process
• utilize best practices and approved analytical tools to accurately and efficiently process new business, renewals, and endorsements

 

american international group, inc., berkeley heights, nj                                                                         9/01 c 11/07

premium audit technician (4/05 c 11/07)

assignment coordinator (4/03 c 4/05)              

premium audit clerk / consultant (9/01 c 4/03)

• in recognition of outstanding performance, steadily progressed within aig to attain premium audit technician position responsible for auditing and customer service on workers compensation, general liability, and auto lines          
• processed and reviewed audits for accuracy, completeness, and consistency of reporting; investigated customer inquiries and resolved disputes regarding audits
• delegated responsibilities among geographically dispersed staff and monitored workflow; served as mentor for recently hired employees
• accurately maintained complex information management systems and managed account activity