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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Management Professional
Operational Efficiency~ Client Relations ~ Crisis Resolution
Results-driven Operations Manager eager to contribute expertise in Communications Protocols, Leadership and Mentoring Programs, and Client Relations toward actively collaborating with a dynamic organization in maximizing bottom-line revenue and increasing market exposure, particularly in the public and nonprofit sectors.
Communication Focused Operational Productivity Situational Analysis Training Instruction |
Team Development Data Analysis Customer Oriented Problem Solving |
• Profit & Loss Analysis Organization Development Cross-Functional Leadership Efficiency Best Practices
|
Ø Strong management background with the ability to work independently on multiple projects simultaneously.
Ø Comprehensive understanding of the business development arena due to advanced training regarding information management and business practices.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of high-standard operational protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software applications.
Functional Competencies
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of in-depth research and data analysis with the purpose of improving efficiency best practices and productivity.
Ø Embrace company initiatives and lead process integration efforts throughout various departments.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant issues in a proactive manner.
Ø Use knowledge of markets to effectively introduce products and services.
Ø Increase revenue streams by establishing market wide policies and procedures related to data analysis.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
Ø Strategically diversify revenue streams and grows sales by expanding primary service lines into new markets.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.
Ø Stay abreast of most up-to-date product and service trends and data in order to offer most viable recommendations to clientele base.
Key Achievements
Ø Established checks and balance system that reduces errors in record keeping in the following areas: Food Service records by 90%, Medical records by 95% and Monthly client summaries by 80%.
Ø Created specialized forms designed to increase accountability, resulting in a decrease in probability of mistakes by 60%.
Ø Created and implemented complete training program for the Crisis Line department.
Ø Initiated the creation of a satellite office of the Health Dept. in specific service area thus allowing for increased availability of health services to families served.
Ø Successfully collaborated with the Floyd County Health Dept., Board of Education, and local community leaders to fund and locate a satellite office in specific area due to high need within impoverished population.
Professional Career Track
Adanta 2004-Present
House Supervisor
Primary responsibilities involved comprehensive management and oversight of day to day operations of staff of 19 employees and 12 adolescents. Additional functions included;
In depth
record keeping, ensuring health, welfare and safety of clients, training of
staff, hiring, purchasing, maintenance, meeting government standards of
operations
Crisis Line Operator
Primary responsibilities included direct crisis support and recommendation of healthcare resources to numerous callers, including suicide prevention, rape victims, in[patient and outpatient drug rehab services, housing issues, food needs, MR/DD services, etc. Additional responsibilities included;
Provided care and guidance to children in Crisis Stabilization Home;
Implemented training and development programs for internal staff related to Crisis Line;
Maintained organizational system for referrals as well as relevant documentation.
Residential Associate
Primary responsibilities included direct care and guidance for children and adolescent population from ages 8-17 years within group home environment.
Earlier Experience
- Operations Manager, ADT Security
- Assistant Pro Shop Manager, Eagle s Nest
- Route Sales Specialist, Wholesale Tobacco Company
- Family Resource Center Coordinator, Floyd County Board of Education
Education
n M.S. C Nonprofit Leadership and Management (Anticipated Graduation 06/2010), Walden University
n B.A. C History, Berea College
Yyyyyy x. yyyyyy
xxx-xxx-xxxx / abc@xyz.com
DATE
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations, Management and Training and Development. I am now actively seeking a new application for my specialized background including an advanced degree in Non-Profit Leadership and Management which I am currently seeking.
I am skilled at implementing efficiency best practices as well as various operational and management functions. I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. I have worked as a support expert in various forms, so I understand many functional aspects of organizational support.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Sincerely,
Yyyyyy x. yyyyyy
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