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lisa akerly

 

 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

executive profile

 

results-driven and versatile executive professional seeking a new application of specialized skill set including project & program management, accounting expertise, and operational support.  eager to apply these abilities to an organization in need of an extremely organized and independent professional astute at streamlining processes and implementing efficiency best practices to increase productivity.

 

key qualifications

  project management

  planning & assessments

  roi projections

  billing and billing review

  financial analysis

  data analysis

  budgetary plans

  problem solving

cross-functional leadership

  customer loyalty & retention

  document creation expert

  change management

 

key professional achievements

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

functional

competencies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ø  reduced corporate loan from $2.8m to $1.6m by implementing strategic cost reduction initiatives such as labor decreases (35%), expense cuts (35%), as well as the realignment of corporate objectives. 

ø  decreased corporate overhead by $100k annually through development of tracking platform (rma.)

ø  designed expense tracking process tool which resulted in an additional $400k annually in revenue. 

ø  increased technical support revenues by 30% annually by developing customer support billing platform. 

ø  recognized as top performer 2nd quarter for outstanding work and contributions.

ø  reduced aging accounts by 33% through aggressive collections efforts.

ø  increased annual revenues by 25%, 30%, and 40% for various employers through sales operational efficiency practices.

ø  closed $150k in support revenues within two month which included signing 316 accounts.

ø  developed sales initiative that resulted in the maturation of more than 1m new sales in 2007.

 

specialized knowledge base:

 

-successfully led financial transition and integration of automation's financial function into google.

 

-expert at developing and implementing efficiency best practices to

  increase productivity and reduce labor costs.

 

-uses knowledge of various administrative functions and company protocols to

  support and lead projects.

 

-embraces corporate culture and actively promotes and leads company

  initiatives.

 

-skilled at communicating cross-functionally in order to ensure knowledge is shared across departmental lines. 

 

 

 

professional career

path

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

earlier

expreience

 

 

 

 

 

 

education &

training

 

 

 

 

technical skills

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

project details

google, inc                                                                                                                      2006-present

position: project manager

 

  primary responsibilities include preparation of benchmarking and metrics tools, implementation and facilitation of sales opportunities, creating strategic alliances between internal operations and customer base, as well as comprehensive accounting and administrative tasks such as invoicing, payments, shipment of products, system deployment, and technical support. 

                                                                                                                            

scott studios                                                                                                                 1995-2006

position: managing director of finance and operations

 

  primary responsibilities included the establishment of company initiatives, streamlining and improving processes, developing customer service programs, proactive resolution of customer issues, regular interaction with management, and research and development of human resources related functions.  also responsible for the regular coordination of training sessions and monthly development and team-building events.

 

 

  

 

tm century, inc.                                                                                            

position: accounting manager

 

  responsibilities included active direction of accounting department including a/p, a/r, cash flow, bank accounts reconciliation, and multi-state payroll management as well as human resources compliance training and research.   

 

 

 

- brookhaven college                                                                                                    

 

- mercyhurst college

 

 

 

 

proficient - ms office suite, salesforce, crm administration software

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

referral program - published executive summary, designed workflows and processes. coordinated with legal team in creating the reseller agreement that aligned with division s objectives.  launched training program that included product presentations targeted to industry engineers.  wrote product takeaways, coordinated presentation agenda, and travel logistics.  modeled referral program to pay a flat fee for all leads from prospects that materialize into a sale.  estimated roi; increase gross sales by 25% (1.4m) the first year.

 

domestic reseller program - designed program including processes, workflow and projections. worked closely with the legal team to create reseller agreement that aligned with corporate objectives.  implemented reseller training program, product information takeaway and created training manual. program launched september 2008, signed first reseller in the same month.  estimated 2009 roi; increase annual sales revenue by 30% (1.7m).

 

created quarterly sales presentations that brought key individuals into the google facilities.  created brochures, takeaway, set the agenda and arranged entertainment and travel accommodations for all attendees.  objective; to expose new prospects and the current customer base to the new product line.

 

international expansion - as a member of the international expansion team we engineered a strategy to establish a presence the indian radio market. i researched and provided key information that enabled us to penetrate the indian market. i advised of key conventions, and provided cost and setup analysis. i also compiled a list of private radio stations, their current status in the indian market, and isolated low lying fruit. i worked closely with the legal team to create the international reseller agreement.  designed workflows.  estimated roi; increase annual revenue by 40%.

 

annual support agreements - executed large group support agreements from accounts that had been neglected.  closed $150,00 support revenue within a two-month period that included signing 316 accounts. introduced several new workflows and processes to ensure maximum technical support revenue. crm maintenance re-designed processes and workflow layout to align with automation objectives and streamlined the sales opportunities to flow with current processes. implemented revenue recognition platform to enable finance to reconciled deferred revenue accurately at month end. 

 

crm operation clean sweep - negotiated and selected the telemarketing company to contact 10,800 domestic radio stations.  designed call sheet to extract pertinent information from 10,800 targeted domestic radio stations.  objective: to update crm, with current key information.  roi: established that google has 80% of the radio automation market. clearly defined the automation industry's landscape and populated the crm fields with current and accurate information.  created best practice and procedure policies.

 

scrubbed open leads - scrubbed telemarketing open leads. this initiative entailed; contacting 250 open leads, updating lead status, contacting prospects, and sending literature to interested leads. converted leads to opportunities when applicable. developed lead criteria and processes for the sales team. this initiative created 313 qualified leads that matured into more than 1,000,000 new sales in 2007

 

adsense for audio direct - as a 20% project, designed the logistics for a website portal that allows small market radio stations to capture small business advertisements effortlessly and inexpensively. projecting annual sales of $30,000 per station. targeting 6,000 radio stations.

 

scott studios to google financial transition - successfully led the integration of automation's financial function into google. participated in the creation of the internal finance work flows at the corporate finance level. transitioned ar and educated the billing specialists on the unique requirements and policies of the automation business. participated in collection efforts, identified legitimate past due invoices, write offs, lost checks and double invoices. reduced past due aging by 33%. participated in the development of the collection criteria. led the accounts payable transition and served as the liaison between vendors, the home office and dallas and resolved many vendor disputes, saving vendor relations. provided expense report alternatives that ensured timely reimbursements to employees.  terminated and rolled 401k assets into google s 401k platform.  continue to be the primary point of contact between home office and local team as issues arise.

 

 

 

 

lisa akerly

xxx-xxx-xxxx / abc@xyz.com

 

date

name here of recipient

name here of company

 

dear recipeint name:

recent research into company name prompted me to immediately update my resume for your review.   based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer years of progressive advancement in key roles within operations and financial support, most recently as program manager for google, inc.

  i am skilled at market penetration, development and implementation of programs to increase product exposure and brand awareness, as well as experience developing customer loyalty and retention protocols.  i have worked as a support specialist as well in myriad forms within this industry so i am accustomed to integrating into various cultures and environments.  i offer the ability to effectively manage others as well as expertise at implementing best practices models to increase bottom line revenues through strategic methodologies.  i offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to my employers.   

            i am an exceptionally hard worker and consider myself a strong team player.  my enthusiasm comes from working directly with my team and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team.  i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement.  i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  please contact me sooner if you wish to talk before then.  i look forward to speaking with you.

 

sincerely,

lisa akerly

 

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