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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
skilled professional eager to contribute leadership expertise as well as strong client service skills and troubleshooting talents toward actively supporting an organization in maximizing performance.
profile
- versatile professional offering solid and progressive experience in management, process improvements, regulatory compliance, and client service capacities.
- excel in recruiting, building and managing top-performing, client-focused personnel teams.
- skilled troubleshooter with a consistent track record for diagnosing problems and delivering effective solutions.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
- dynamic written and verbal communication skills; fluent in english and spanish.
- technically proficient in microsoft office suite, lotus notes, quickquote, quickfile, as/400, and windows 95/98/xp/vista/7.
professional experience
economic self-sufficiency specialist department of children and families 2008-present
- sharp business acumen and experienced in managing broad scope of operations, from reviewing all documents to determine eligibility to interviewing applicants to determine need for food stamps, medicaid and cash assistance.
- strategically organized large caseload, ensuring case processing in a timely and efficient manner.
- ensure compliance with all state and federal program regulations, keeping up to date through frequent intensive trainings.
senior customer service/underwriter gainsco auto insurance 2005 c2007
- actively serving as team leader, directed staff of 5 in all hr operations, such as identifying improvement opportunities, evaluating performance and implementing corrective action plans.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
- efficiently processed claims and personal auto underwriting service calls, consistently averaging over 60 calls daily while maintaining call quality of over 90%.
agency manager/agent amco insurance 2004-2005
- facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
- effectively managed a broad range of administrative duties, from scheduling appointments and fielding telephone calls to collecting payments and maintaining computer databases.
- collaborated with management in the development efficiency improvements and procedural updates, effectively increasing sales and lowering costs.
professional education
bachelor s of science in nursing miami dade college present
associates of arts in computer science miami dade college 2004
life including variable annuities & health certification (0215)
general lines property and casualty certification (0220)
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in operational management, process improvements, regulatory compliance, and client service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, troubleshooting, and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
orlando chavez
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