yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

talented professional eager to contribute leadership expertise as well as strong it support and retail management skills toward actively supporting an organization in maximizing performance.

 

profile

 

• respected manager offering over 20 years of solid and progressive customer service experience, including expertise within retail management, office operations and support service.
• in depth expertise in on-site integration, hardware/software installation, technical training, and site-specific customization for specialized workflow systems.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.

 

professional experience

support engineer blanchard systems                                                                                                2001-present

• hand-selected to write detailed informational and troubleshooting articles posted on company support website.
• capably performed on-site installations and training of the dalim product family, successfully integrating the new hardware and software into the company's existing workflow.
• served as liaison between customers, sales team and software companies across the u.s. and europe.

 

department manager wal-mart                                                                                                                  1999-2001

• sharp business acumen and experienced in managing broad scope of operations, from maintaining inventory to selecting and setting up featured merchandise.
• actively facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction.

tutor basic innovations in learning                                                                                                        1998-2005

• effectively provided individualized math and science tutoring services to high school students; increasing grades by at least a letter grade in a semester.

 

parts department manager compusa                                                                                                       1996-1998

• skillfully identified correct components necessary for machine upgrades and repair on behalf of clients.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• collaborated with both warehouse and loss prevention teams in tracking and securing high-risk merchandise.

store manager software, etc.                                                                                                                           1989-1996

• successfully steered sales operations to generate high volume growth and revenue; led staff to win chain-wide sales competitions two consecutive years.
• effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as identifying/training managerial candidates, evaluating performance and providing guidance/mentoring.

 

professional education

 

university of new orleans, 1987

concordia university, 1998