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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



talented professional eager to contribute leadership expertise as well as strong it support and retail management skills toward actively supporting an organization in maximizing performance.




  • respected manager offering over 20 years of solid and progressive customer service experience, including expertise within retail management, office operations and support service.
  • in depth expertise in on-site integration, hardware/software installation, technical training, and site-specific customization for specialized workflow systems.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.


professional experience

support engineer blanchard systems                                                                                                2001-present

  • hand-selected to write detailed informational and troubleshooting articles posted on company support website.
  • capably performed on-site installations and training of the dalim product family, successfully integrating the new hardware and software into the company's existing workflow.
  • served as liaison between customers, sales team and software companies across the u.s. and europe.


department manager wal-mart                                                                                                                  1999-2001

  • sharp business acumen and experienced in managing broad scope of operations, from maintaining inventory to selecting and setting up featured merchandise.
  • actively facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction.

tutor basic innovations in learning                                                                                                        1998-2005

  • effectively provided individualized math and science tutoring services to high school students; increasing grades by at least a letter grade in a semester.


parts department manager compusa                                                                                                       1996-1998

  • skillfully identified correct components necessary for machine upgrades and repair on behalf of clients.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • collaborated with both warehouse and loss prevention teams in tracking and securing high-risk merchandise.

store manager software, etc.                                                                                                                           1989-1996

  • successfully steered sales operations to generate high volume growth and revenue; led staff to win chain-wide sales competitions two consecutive years.
  • effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as identifying/training managerial candidates, evaluating performance and providing guidance/mentoring.


professional education


university of new orleans, 1987

concordia university, 1998

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