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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
hospitality management specialist with bachelor degree in hotel administration eager to contribute expertise in steering broad-scope operations toward supporting objectives of a dynamic organization.
profile
- respected hospitality manager offering over __ years solid and progressive experience, with specific expertise in
- expert in analyzing existing operations and implementing cost-effective systems, strategies and processes to improve operational performance.
- in depth expertise in staff coaching/motivation, financial management, strategic operations, productivity enhancement, hospitality, and customer service.
- proven ability to exceed p&l goals, manage multi-unit restaurants simultaneously while maintaining client satisfaction.
- apply sharp business acumen, strong problem-solving skills and cost-effective strategies, along with exceptional written and verbal communication skills, to promote company values and increase revenue.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- dynamic communication, negotiation, troubleshooting, and relationship management skills.
professional experience
delaware north companies austin bergstrom international airport 2006-present
food/beverage operations manager
- spearhead the development and operations of 10 independent franchise restaurants with revenues exceeding $13m, from initial construction projects and location development to menu creation and implementing training programs.
- successfully steer food/beverage operations to generate high volume growth and revenue, while also lowering labor, food and controllable costs through the implementation of new technology systems.
- effectively train and direct 14 managers and 150-member staff, and actively collaborated in human resource operation functions such as completing evaluations, coaching staff in production goals, developing work schedules, and union relations.
- consistently ensure compliance with all department of health standards and regulations; scoring a 95.8 average in 2009 and 94.4 in 2008.
catering by rosemary of austin 2006
banquet captain/bartender
- sharp business acumen and experienced in managing broad scope of operations, from organizing events and supervising banquet staff to special events and client relations.
- proficiently ensured delivery of quality customer service vital to sustaining and growing clientele base.
special investigations agent bluetree management 2006
bartender gold rush casino 2005-2006
bar supervisor/lead bartender trophy s restaurant, green valley ranch casino 2003-2005
bartender and server trainer old spaghetti factory 2002-2005
professional education
university of nevada at las vegas 2006
bachelors of science in hotel administration/special events management
airport manager s association ▪ certified guestpath service trainer
# 1 rated airport in north america in 2009 ▪ certified food manager ▪ tabc certified
pinnacle management training ▪ certificate in retail management
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience food/beverage service operations, business administration, personnel supervision, and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, problem solving, and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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