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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused it professional with 12+ years of desktop, user, and lan support experience eager to offer talents from roles within public- and private-sector environments toward maximizing an employer s success.

 

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profile of qualifications

 

         out-of-the-box thinker who offers comprehensive skills in lan networking (e.g. administration, configuration, installation), lan backups, arcserve, netbackup, and veritas backup exec, among multiple other it proficiencies.

         top performer who provides continuous it improvements spanning a range hardware / software to boost efficiency, along with contributing solid talents in close partnerships with senior managers and various end users.

         integral leader who enjoys complex assignments necessitating the demonstration of a collaborative pool of abilities.

         ambitious self-starter who plans, prioritizes, and completes tasks within high-pressure, deadline-driven situations.

         holds top secret clearance (sci full scope polygraph) since 2007; experienced in dod intelligence environments.

 

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professional synopsis

 

saic, city, state                                                                                                                                                                        2010 c present

 

systems administrator

         utilize broad scope of industry knowledge toward providing o&m reach back support for system administrators deployed overseas, including developing and maintaining installation and configuration procedures; maintaining key system standards; creating, changing, and deleting user accounts, and providing tier iii support as necessary.

         research and recommend innovative and applicable automated approaches for system administration tasks, along with resourcefully identifying multifaceted approaches that leverage resources and provide economies of scale.

         perform daily system monitoring, including verifying integrity and availability of hardware, server resources, systems, and processes; reviewing system and application logs; and verifying completion of scheduled jobs (e.g. backups).

         repair and recover from hardware or software failures, and coordinate activities with impacted constituencies.

 

american systems, inc. (won contract), chantilly, va / caci (formerly ams), lanham, md                                  2003 c 2010

 

systems administrator asi (2010) • systems administrator caci (2009 c 2010)

         served as a close support team member providing information services, desktop system administration, and network support to 2,000+ officers within the counterterrorism center, as well as directorate of operations and intelligence.

         supported, troubleshot, and upgraded client / server applications and system requirements / accesses, along with coordinating efforts between agency service providers and counterterrorism clients regarding outages or upgrades.

         expertly maintained and / or supported wide-ranging stand-alone / unique configurations and applications.

         resolved up to 20 technical support tickets per day within a timely and efficient manner.

 

system engineer ii caci (2007 c 2009)

         ensured seamless systems engineering operations by providing server, network, and workstation administration and support for 130+ users, including maintaining and / or creating user accounts and policies in active directory.

         researched key networking and applications solutions for organizational deployment; imaged and prepared pcs and laptops for distribution to end users; and produced system and network documentation, sops, and it policies.

         directed daily administrative changes for telecommunications requests using siemens hicom 300e, hipath 3000.

         supported network engineers with cisco switch and vlan configurations as necessary.

 

system engineer i caci (2003 c 2007)

         provided integral desktop support for 130+ users, including developing, maintaining, and monitoring procedures for all server backups; performing on- / off-site restorative and maintenance actions to resolve issues; and supporting planning, design, documentation, and implementation of systems (e.g. desktop pcs, servers, networks).

 

howrey, simon, arnold & white, llp, washington, dc                                                                                                      2000 c 2003

 

desktop support technician ii

         contributed sharp analytical abilities toward providing desktop support for an end user community of 500+ users, including handling all server backups and restores; re-imaging hard drives using automated ghosting for windows nt, 95, and 2000 professional; and creating and managing user accounts, home directories, and distribution lists.

 

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resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

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professional synopsis (continued)

 

howrey, simon, arnold & white, llp, washington, dc (continued)                                                                              2000 c 2003

 

desktop support technician ii

         configured all laptops for remote access and resolved remote access connectivity issues, installed and configured print servers, monitored print servers, deleted network printers, installed drivers, and configured ip addresses.

         evaluated and resolved complex network connectivity issues, and worked with senior teams on server-side projects.

 

lockheed martin, washington, dc                                                                                                                                          1998 c 2000

 

systems specialist

         delivered high-quality on-site and remote tier 2 technical support for the environmental protection agency, including providing targeted hardware, software, and network assistance within a high-level end user community.

         assisted users via telephone and in person with desktop support, installations, network configurations, and hardware diagnostics as a primary contact for installing, configuring, troubleshooting and supporting upgrades.

         configured workstations from a token ring to an ethernet environment as a migration team member, along with participating in novel 3.11 to 4.11 migration, migrating 650 users to lotus notes, and supporting windows upgrades.

         resolved all application, network, and printer issues, and assisted senior it staff with projects as required.

         demonstrated strong communication skills toward providing individual and group training as necessary.

 

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education

 

bachelor of science in computer information systems

(in progress, 40% completed)

university of phoenix

 

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professional development

 

microsoft certified systems engineer

(in progress, projected 20xx)

microsoft corporation

 

introduction to cisco networking technologies

global knowledge

 

network+ boot camp

global knowledge

 

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technical summary

 

operating systems:                         ms-dos • windows 9x / nt 4.0 / 2000 / xp • mac os • windows 2003 server

 

networking:                                       tcp / ip • jet direct • pcanywhere • remote desktop • vpn • dhcp

                                                                wins dhcp dns ddns snmp smtp • ethernet 10 / 100 / 1000

 

hardware:                                           pcs • laptops • network adapters • printers • video cards • modems • blackberrys

                                                                palm • hp laser jet printers • ethernet / token ring nic cards • scanners • modems

                                                                hard drives • cd-rom drives • dell poweredge / blade servers • cisco switches

 

software:                                             microsoft office professional 2007 • corel wordperfect groupwise • symantec ghost

                                                                lotus smartsuite / notes / domino r6 • remedy action tracking system

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