p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

~ licensed real estate salesperson state of texas ~

 

career objective

 

dynamic, detail-oriented, and goal-driven communicator eager to contribute strong consultation, presentation, and relationship-building skills toward actively supporting a progressive organization in achieving performance goals.

 

profile

 

ø  offer over 15 combined years of solid experience in consumer finance, insurance, and sales support roles, including expertise within loan processing, financial analysis, training / development, and client relations capacities.

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive manner and streamlining processes to increase efficiency while consistent maintaining solid professional work ethics.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure, fast-paced environments while exhibiting high quality and diplomatic customer / client services interaction at all times.

ø  skillful in setting goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving perfection in all professional and personal endeavors.

ø  excel within independent or team-based environments to meet and/or exceed all organizational goals and objectives.

 

professional synopsis

 

case manager iii, cigna disability management solutions, dallas, tx                                 1997 c present

ø  proactively confer with claimants to generate complex medical and personal data for review in support of facilitating disability claims, while concurrently maintaining responsibility for the successful analysis of information utilized for the decision-making process concerning claim approval or denial.

ø  perform the accurate and efficient interpretation and implementation of contracts and policies to meet all necessary operational and team-based goals.

ø  provide optimal claims office support through dynamic sales presentations, effective underwriting renewals, special projects assistance, pilot program facilitation, and high-quality customer service / client problems resolution.

ø  actively train and mentor incoming case management personnel on all corporate-based claims management processes, investigations, and resolution reports.

 

~ additional key experience ~

 

loan officer / processor (part-time), lakepointe mortgage company, rowlett, tx                   2002 c 2003

ø  effectively gathered detail information for the processing of optimal residential loan applications from potential borrowers, including obtaining necessary documents as required by lenders for loan approval.

ø  accurately and fairly reviewed credit reports for creditworthiness and various loan programs, as well as assisting loan officers with loan processing to ensure data completeness.

 

insurance sales counselor, geico insurance company, dallas, tx                                             1993 c 1997

ø  performed courteous and efficient responses to inbound calls from both customers and internal departments within a large call center environment, along with serving as a highly knowledgeable business liaison to sales, service, and underwriting departments.

ø  provided successful pre-underwriting activities of potential policyholders through the consistent gathering of detailed information, impartial review of credit reports, and successful analysis of data for potential risk factors.

ø  utilized successful sales and marketing techniques to profitably sell homeowner and automobile insurance policies directly to customers.

ø  proactively trained new sales associates in corporate telephone procedures, customer service techniques, and sales skills development, including supervising and coaching new associates transition teams.

 

education and computer skills

 

master of science degree                                                                                            texas a&m university

bachelor of science degree                                                                                    university of wisconsin

extensive real estate / business coursework                                                                   richland college

 

proficient in microsoft word / microsoft excel / calyx point / internet applications.